NetQoS Standardizes on Salesforce CRM to Help Run its Business On-Demand
SAN FRANCISCO - September 11, 2007
Salesforce Marketing, SFA, Service & Support and PRM ensure that users have easy access to all
customer information through a customized CRM solution
- Salesforce.com [NYSE:
CRM], the market and technology leader in on-demand business services, today announced that NetQoS®
Inc., a provider of network performance management products and services for large organizations,
is relying on Salesforce CRM to manage its business on-demand. NetQoS is using the complete
suite of Salesforce CRM - Salesforce Marketing, Salesforce SFA, Salesforce Service & Support
and Salesforce Partner Relationship Management (PRM) - to share prospect and customer data, product
information and service status across the company and with global partners. The Salesforce
solution has enabled NetQoS to increase collaboration among its teams, track the status of leads
and have complete visibility into its pipeline, and maximize overall marketing, sales and service
NetQoS is one of the 35,300 companies of all sizes, industries and geographies that comprised
the salesforce.com customer base as of July 31, 2007. Revenue and subscribers will be recognized as
the service is delivered.
"We have offices in multiple countries, as well as partners who extend our reach throughout
the world. By helping us make the right information available to the right people, Salesforce
ensures we can react quickly to customer inquiries, proactively follow up on leads and direct
campaigns at highly targeted prospects," said Erik Fike, senior business analyst at NetQoS.
"As a result, we're better able to serve our existing customers and we're closing new deals faster
After deploying Salesforce, NetQoS customized the solution for its particular needs and then
turned to AppExchange to add additional functionality, including:
Jigsaw Search - AppExchange application from Jigsaw Data
Corporation puts millions of business contacts within reach, all with email and direct phone and
Account Intelligence - AppExchange application from
OneSource Information Services makes ready-to-use information on over 16.5 million public and
private companies and 18 million executives worldwide easily accessible within Salesforce
Auto vCard - ArrowPointe AppExchange application allows a
user to auto-create a vCard file for the import of lead or contact information into their contact
Users across every department at NetQoS are benefiting from the new solution. The
support engineers, for example, can instantly access a customer's account history, including
experiences the customer had with the self-service portal, to enable faster issue resolution.
Marketing is using the solution to manage and track all outbound campaigns and automatically turn
leads over to sales. The NetQoS finance team uses Salesforce to gain visibility into contract
status and track payments on completed sales. And product management uses it to monitor
product issues as well as view feature requests, which the support team collects during customer
"Salesforce has touched and improved processes across all aspects of our business.
We're even tracking staff training and certification so we know our employees are fully prepared
before engaging a customer," added Fike. "Also, we now have an unprecedented level of
visibility into our partner activities. This level of transparency within our organization
and with our partners ensures we take advantage of every opportunity to improve our business.
Salesforce has been instrumental in increasing our success."
About NetQoS Inc.
NetQoS software and services help service providers, government agencies, and large
enterprises - including half of the Fortune 100 - improve the delivery of applications over wide
area networks by enabling them to monitor application service levels, troubleshoot problems
quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin,
American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global
Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C.,
and regional sales offices in London and Singapore. For more information, visit www.netqos.com or
call (877) 835-9575.
Salesforce Platform and the AppExchange
Salesforce Platform is the on-demand platform for the next generation of business
applications. Salesforce Platform reinvents traditional customization and integration and enables
the creation of a whole new generation of on-demand applications that go beyond client/server
computing. The Salesforce Platform allows applications to be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the
innovation that the Salesforce Platform unleashes to benefit the entire on-demand community.
The AppExchange economy continues to expand as thousands of salesforce.com customers have
installed thousands of on-demand business applications available on the AppExchange, found at
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