Salesforce Call Center and Salesforce Customer Portal Receive 2007 Product of the Year Awards from Customer Inter@ction Solutions®
SAN FRANCISCO - January 15, 2008
Salesforce.com's customer service applications recognized for commitment to quality for the second
year a row
- Salesforce.com [NYSE:
CRM], the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today
announced that Salesforce Call Center and Salesforce Customer Portal have received 2007 Product of
the Year Awards from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions®
magazine (www.cismag.com) for the second year in a row. Customer Inter@ction Solutions has been a
leading publication covering call center, CRM and teleservices industries since 1982.
"Salesforce Call Center and Salesforce Customer Portal were designed to meet the customer
service needs of companies of all sizes to ensure customer satisfaction and loyalty, all delivered
via the Software-as-a-Service model," said George Hu, executive vice president, products and
marketing of salesforce.com. "We're proud to receive the Customer Inter@ction Solutions
Product of the Year Awards, which highlight the quality and value our solutions deliver to our
Salesforce Call Center's Software-as-a-Service customer service application is designed to
help contact center agents work more efficiently. Packaged agent console, call scripting and
email management tools provide instant access to information needed to quickly resolve customer
inquiries and ensure consistent service quality while maximizing lead qualification, and up-sell
and cross-sell efforts. Computer-telephony integration capabilities within Salesforce Call
Center help companies leverage existing infrastructure and integrate it seamlessly within contact
centers to improve call handling, response times and agent performance.
Salesforce Customer Portal delivers a powerful customer self-service portal that helps
companies boost customer loyalty. The solution helps fully exploit the capabilities of Web 2.0 as
the ideal channel to deliver superior self-service. With Salesforce Customer Portal, companies can
deliver relevant customer information based on data from any source, share any application built on
the Force.com Platform-as-a-Service, and get every department - from service to sales to operations
- to engage with customers online.
"Customer Inter@ction Solutions is proud to honor salesforce.com with these 2007 Product of
the Year Awards. For 10 years, Customer Interaction Solutions has been recognizing the most
innovative products by bestowing this prestigious award to the most deserving companies. Again, we
are proud to distinguish the greatest achievements in the advancement of call centers, CRM and
teleservices technologies in 2007," said Nadji Tehrani, Executive Group Publisher and
Editor-in-Chief of Customer Interaction Solutions magazine. "Salesforce.com has proven they are
dedicated to quality and excellence in solutions that benefit the customer experience as well as
ROI for the companies that use them. We're proud to honor their achievements."
The Product of the Year Award winners for 2007 will be featured in the January 2008 issue of
Customer Inter@ction Solutions magazine.
For more information about the 2007 Product of the Year Awards or any of the TMC media
properties, please visit www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine has helped the industry
germinate, grow, mature and prosper, and has served as the leading publication in helping these
industries that have had such a positive impact on the world economy to continue to thrive. Through
a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management and technology through our
highly valued awards, Customer Interaction Solutions strives to continue to be the publication that
holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET
TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source
of news and articles for the communications and technology industries. Ranked in the top 6,000 most
visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique
visitors each month. TMC is also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and
Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC,
visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic
levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about
TMC, visit www.tmcnet.com.
Force.com Platform and the AppExchange
Force.com reinvents the traditional development, deployment and distribution of any business
application with platform-as-a-service. Developers, customers and partners can use Force.com to
easily create a new generation of on-demand applications and deploy them worldwide as a
service. Force.com allows applications to be easily shared, exchanged and installed with a
few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that
Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing
applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce
with additional on-demand business applications available on the AppExchange, found at
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).