More than Sixty Salesforce.com Customers Successfully Deploy EchoSign for On-Demand eSignatures and Contract Management via the AppExchange
PALO ALTO, Calif., and SAN FRANCISCO, January 23, 2008
Cartelligent, Intacct, LinkedIn, Vertical Response among companies using EchoSign for Salesforce to
bring the power of contract management to on-demand CRM, delivering signed sales contracts in under
EchoSign, the leading web-based signature automation service, and salesforce.com [NYSE: CRM], the
market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced
that more than sixty customers, including Cartelligent, Intacct, LinkedIn, and Vertical Response,
have successfully deployed EchoSign for Salesforce via the AppExchange for on-demand contract
management. With EchoSign for Salesforce, an organization's contracts are automatically
signed, tracked and filed in Salesforce, dramatically improving sales performance and visibility
for sales management, legal and finance.
With EchoSign for Salesforce, contracts are either signed via e-signature or written
signature, and when executed are automatically saved with the sales opportunity or contact.
In addition, each party automatically receives a copy of the signed agreement via email, and an
audit trail reveals the contract status at every step of the signature process. Sales teams
of any size can leverage this powerful solution to track every deal in real-time, deliver accurate
forecasts, measure contract performance through a report or dashboard, and significantly decrease
the length of contract signature cycles from days or weeks to minutes. EchoSign customers
close more than $100M in contracts each month with an average 'quote to close' time of 42
"EchoSign delivers functionality that is an absolute must have for any sales team," said
Kathy Lord, Vice President, Sales, Intacct. "After our initial rollout, our time to signature
went from days to just minutes. Our reps and services teams have embraced it like fish to
water and our order management is almost 100 percent automated."
"We are a decentralized team and needed to implement automated controls around processing
contracts," comments Brooke Watts, Sr. Manager, Customer Advocacy, LinkedIn. "With EchoSign,
contracts come back signed in minutes, and our customers frequently comment on how easy it is to
finish the process. Our success with EchoSign thus far has prompted us to explore additional
"We've had a great experience with EchoSign. Our contracts are signed faster and our
customers are impressed because we are presenting the contracts in a more polished way.
EchoSign has significantly reduced our contract administration," said Ken Engberg, President and
COO, Cartelligent. "We're happy to give our fax machines a rest!"
"EchoSign for Salesforce brings the power of on demand to contract management, giving
companies real-time visibility into the contract management process," said Clarence So, Chief
Marketing Officer, salesforce.com. "Our customers can quickly and easily deploy EchoSign via
the AppExchange, and benefit immediately from the ability to send, track, and file contracts within
"Partnering with salesforce.com has simply exceeded our expectations. As a tool focused
on salespeople and sales ops, we knew being on AppExchange would be important. But what we've
learned with our 60 plus joint customers is just how powerful natively integrating our app into
Force.com and Salesforce really is for the end customer. Using the Force.com platform and
AppExchange, we automatically turn Salesforce into a fully automated contract tracking, management,
and storage system - in one click, with no work. Simply put, our application is dramatically
more powerful and valuable when natively run inside of Salesforce," said Jason Lemkin, CEO,
In part due to its success on AppExchange, EchoSign recently secured a $6 million Series B
Preferred round led by Emergence Capital with full participation from previous investor Storm
Ventures, which will allow the company to expand its sales, marketing, and product development
operations and meet increasing demand for its popular on-demand application.
Force.com Platform and the AppExchange
Force.com (http://www.force.com/) reinvents the traditional development, deployment and
distribution of any business application with platform-as-a-service. Developers, customers and
partners can use Force.com to easily create a new generation of on-demand applications and deploy
them worldwide as a service. Force.com allows applications to be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the
innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing
applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce
with additional on-demand business applications available on the AppExchange, found at
In just one click, the EchoSign solution automates the entire signature process from the
request for signature to the distribution and filing of the executed agreement or form. With
nothing to download, learn or install, there is simply no faster or secure way to get your
contracts signed, tracked and filed. EchoSign customers close over $100M in contracts each
month with an average, 'quote to close' time of 42 minutes. EchoSign has won numerous awards
including Red Herring Top 100 Private Company, Best of Show at Office 2.0 Conference, Judge's
Choice from IBD Network/Under the Radar, and Salesforce.com's AppExchange Essential. Over
175,000 users at organizations such as AtRoad, British Telecomm, GE Capital, Johnson & Johnson,
Network General, and the University of California use EchoSign everyday to get contracts signed,
tracked and filed in the most efficient and effective way possible. For more information and
access to web service, visit www.echosign.com.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).