Salesforce.com Delivers New Salesforce1 Sales Cloud—Transforming Selling for the Internet of Customers

With new Salesforce1 Sales Cloud, developers can now create amazing customized sales apps that every admin can instantly distribute to any sales user, anywhere, on any device

New Salesforce Console for Sales is the industry’s first solution for connected selling—empowering any user to accelerate deals at any stage with Deal Trending, real-time social insights, embedded sales coaching and more, all in a single view

New Salesforce Pardot sales campaign management equips users with prospect and campaign engagement data to deepen 1:1 connections with prospects and influence deals earlier than ever before

Major ISVs, such as DocuSign and Xactly, are now on Salesforce1 Customer Platform and empowering salesforce.com customers to connect with their customers in a whole way

Sales Cloud, the world's #1 sales app, powers leading companies like ADP, HP and Philips

SAN FRANCISCO—DREAMFORCE 2013—Nov. 20, 2013—Salesforce.com (NYSE: CRM), the world’s #1 CRM platform, today delivered the new Salesforce1 Sales Cloud—transforming selling for the Internet of Customers. With the new Salesforce1 Sales Cloud, developers can now create amazing customized sales apps that every admin can instantly distribute to any sales user, anywhere, on any device. New Salesforce Console for Sales is the industry’s first solution for connected selling—empowering any user to accelerate deals at any stage with Deal Trending, real-time social insights, embedded sales coaching and more, all in a single view. New Salesforce Pardot sales campaign management equips users with prospect and campaign engagement data to deepen 1:1 connections with prospects and influence deals earlier than ever before. Major ISVs, such as DocuSign and Xactly, are now on Salesforce1 Customer Platform and empowering salesforce.com customers to connect with their customers in a whole way. Sales Cloud, the world’s #1 sales app, powers leading companies like ADP, HP and Philips.

Comments on the News
● “Social, mobile and connected technologies have created a new and increasingly powerful genre of buyers who expect more from companies that want their business,” said Linda Crawford, EVP and GM of Sales Cloud, salesforce.com. “Today’s sales organizations need to transform how to sell in this new world. With the new Salesforce1 Sales Cloud, companies have the platform for selling for the Internet of Customers.”
● "We obsess over the sales experience and the growth of our base of 620,000 clients, which requires the ultimate in seamless connectivity across apps and devices," said Ed Flynn, EVP Worldwide Sales and Marketing, ADP. "The new Sales Cloud delivers just that. Our reps can get the information and support they need, faster, in order to meet with more prospects, close the deal, and ultimately delight the customer."
● “In the Information Age companies need to evolve the way they sell due to the rise of the always-on and hyper-connected customer,” said Michael Fauscette, Group Vice President of Software Business Solutions, IDC. “Businesses that leverage cloud and mobile technologies to connect their teams and improve the free transfer of information and insights can build better 1:1 connections with prospects, resulting in more productive sales teams and ultimately, higher sales volumes.”

Introducing New Salesforce1 Sales Cloud—Transforming Selling for the Internet of Customers
The world is becoming completely connected. Every day millions of new products, apps and devices are connecting to the Internet. By 2020, there will be more than 50 billion connected things, from smartphones and wearable smart devices to jet engines and cars. And behind every product, every app and every device, there is a customer. In this new connected world, by the time a customer reaches out to someone in sales, they are already through 60 percent of the purchasing decision process, according to a study by the CEB. This stark shift in buying means sales reps have less time to influence deals and have a narrow opportunity to form a 1:1 relationship. Welcome to the Internet of Customers.

With the new Sales Cloud on Salesforce1 Customer Platform, companies have the platform for selling for the Internet of Customers—where every company can connect every app, employee, partner, product and device with their customer using the power of social, mobile and cloud.

Revolutionary Salesforce1 Sales Cloud: With the new Salesforce1 Sales Cloud, developers can now create amazing customized sales apps that every admin can instantly distribute to any sales user or rep anywhere, on any device. Now, companies may deploy custom sales processes, apps and more to entire sales teams with just one click. Reps now have access to their entire Salesforce CRM deployment, every customization and every customer app so they can approve a quote, create a contact, update an opportunity or create a custom action from any device, at any time.

The First Solution for Connected Selling—Salesforce Console for Sales: New Salesforce Console for Sales is the world’s first solution for connected selling. Users now have seamless access to everything they need to advance a deal at any stage, all in a single view. The Console streams Deal Trending information, the latest lead and social insights with Salesforce Pardot sales campaign management, sales coaching with Salesforce Work.com and Salesforce Chatter, and the freshest customer data with Salesforce Data.com. Reps never need to have multiple windows open again—now they can view all relevant information needed on one customer data desktop where insights are pushed in real time, all in a single view.

United Sales and Marketing—Salesforce Pardot Sales Campaign Management: With new Salesforce Pardot sales campaign management, users can now deepen 1:1 connections like never before. Pardot unites sales and marketing by equipping teams with prospect and campaign engagement—empowering reps to finally impact a customer’s purchase decision earlier in the buying journey. Now every rep has their own automated 1:1 campaign strategist, so they can follow up on the best leads faster and create a better pipeline of quality leads.

Leading ISVs Now on Salesforce1 Sales Cloud
Major ISVs, such as DocuSign and Xactly, are now on Salesforce1 and empowering salesforce.com customers to connect with their customers in a whole new way. Now reps have seamless access to the ISV apps used every day to advance or close deals—all directly accessible through the Sales Cloud anywhere, from any device.

Salesforce1 Sales Cloud Fuels Leading Companies
Leading companies such as ADP, HP and Philips have met the new demands of selling in today’s connected era with the Sales Cloud. According to Gartner, Sales Cloud is the undisputed leader in Sales Force Automation for seven years in a row. According to a recent third party survey, companies that have deployed Sales Cloud have seen a 38 percent improvement in lead conversion rate, 36 percent increase in sales productivity and a 26 percent higher win rate—which leads to a 28 percent increase in sales.

Salesforce1 Customer Platform—The Customer Platform for the Internet of Customers
Salesforce1 Customer Platform is the new social, mobile, connected and cloud customer platform built to transform sales, service and marketing apps for the Internet of Customers. As the pioneer of enterprise cloud computing, salesforce.com built the next generation of the world’s #1 cloud platform for the new connected world. Now every company can connect with customers in a whole new way.

Pricing and Availability
● Salesforce1 Sales Cloud, built on the Salesforce1 Customer Platform, is now generally available and pricing starts at $65 per user per month for Professional Edition.
● Salesforce Console for Sales is now generally available and pricing starts at $10 per user per month.
● Salesforce Pardot is now generally available and pricing starts at $1,000 per month for up to 30,000 contacts.

Additional Information
● Learn more about the Salesforce1 Sales Cloud: http://www.salesforce.com/sales-cloud/overview/
● Follow @Salesforce on Twitter
● Like salesforce.com on Facebook: http://facebook.com/salesforce

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).