Salesforce for Outlook System Requirements

 System Requirements

  • Microsoft® Outlook® 2010 (64–bit and 32-bit) or 2007
  • Microsoft Windows® 7 (64–bit and 32-bit), Vista® (32-bit only), or XP (32-bit only)

Other Requirements

Servers

  • Salesforce for Outlook is supported on systems that connect to the internet through a proxy server. We support automatic proxy detection, manual proxy, and NTLM proxy authentication
  • IMAP and Pop3 email servers are not supported
  • Terminal servers, such as Citrix, are not supported

.msi Installer

You may have to install the following additional tools if you use the .msi installer. They're installed automatically when you use the standard .exe installer.

  • Microsoft .NET Framework 2.0 Service Pack 2
  • Visual Studio® 2005 Tools for Office Second Edition Runtime

Microsoft Vista and Windows 7 .msi users must run the command prompt as an administrator and then launch the installer from the command line, such as from the command msiexec /i SalesforceForOutlook.msi.

Considerations for Microsoft Office and Salesforce for Outlook

  • Salesforce for Outlook doesn't support Click-to-Run
  • Outlook 2010 users require the Office 2010 Primary Interop Assemblies (PIA) redistributable package
  • Outlook 2007 users require the Office 2007 PIA redistributable package

 

Note

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If you don't already have the PIA package, the Salesforce for Outlook .exe installer automatically installs it. If you're using the .msi installer, you'll have to manually install the PIA package.
 

 

Single Sign-On Requirements

Salesforce for Outlook supports both delegated authentication and Security Assertion Markup Language (SAML) requirements. When using SAML in Salesforce for Outlook, My Domain is required.

Time Zones

The Windows time zone must match the time zone set in the user's personal information page. Salesforce for Outlook supports all Salesforce time zones except custom time zones and the following.

  • America/Panama
  • America/Puerto_Rico
  • Asia/Manila
  • Atlantic/Bermuda
  • Australia/Lord_Howe
  • Pacific/Chatham
  • Pacific/Enderbury
  • Pacific/Kiritimati
  • Pacific/Niue
  • Pacific/Norfolk
  • Pacific/Pago_Pago