Australian Firm 3 Showcases Mobile Capabilities with Salesforce Wireless Features

"Salesforce has been flexible enough to support our changing needs while helping to define a business process. And the simplicity of the solution has really helped in terms of user adoption."


Challenge
  • Start-up business needed robust tool for managing sales leads and opportunities
  • Wanted visibility of sales pipeline
  • Desired Web-based, customizable solution that fit with 3's mobility offerings
  • Needed low-risk solution that could scale with company's growth

Solution
  • Implemented Salesforce Enterprise Edition
  • Easily integrated with existing hosted prospect database and sales order management systems
  • Configuration, deployment, customization, and training completed in less than eight weeks
  • Wireless functionality and alerts leverage company's mobility solutions

Results
  • Faster response times to customer inquiries (as low as five minutes)
  • Wireless connectivity to Salesforce provides working example of 3's own mobile network
  • Able to customise at any time without technical support resources
 
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