ADC Lowers TCO, Improves Partner Management, and Gains Accurate Forecasts with Salesforce CRM

Challenge

• ADC Telecommunications, a leading global supplier of network infrastructure products and services, needed a new sales force solution to meet complex global needs.
• With operations in two dozen countries, the company required support for multiple languages and currencies as well as anytime, anywhere access.
• Corporate executives were focused on forecasting accuracy, which required a common global solution that sales representatives would use more consistently.
• Because many channel partners drive significant revenue for ADC, the company also wanted to better serve and  monitor its partners.

Solution

• Salesforce CRM's internationalization options and ease of integration impressed the decision makers.
• ADC successfully deployed Salesforce CRM to more than 500 users worldwide in 9 weeks.

Results

• Employees worldwide benefit from a localized Salesforce CRM Sales solution and easy access, resulting in increased communication and tracking.
• Executives enjoy the improved forecasting accuracy they envisioned.
• With Salesforce CRM, project managers enjoy ease of customization.