Japan Post Network Builds Compliance and Customer Inquiry Apps on Force.com

"Force.com is a very efficient way to address the needs of a large organization. Japan Post Network deployed a custom developed application to 40,000 users in only two months. It was the key to our success."


Challenge
  • Japan Post Network needed to create an exclusive system for the newly established Japan Post Service Company that integrated the systems of the three existing companies: Postal Savings, Postal Life Insurance, and Postal Service.
  • The company wanted to consolidate paper-based customer data and feedback from Japan Post’s branch offices at headquarters for systems development.
  • Japan Post Network required a way to issue timely reports to the group companies.
  • The company also needed to comply with regulations and compile a database of personal information usage agreements with customers that also supports cross-selling opportunities between Japan Post Service Company and the group companies.

Solution
  • Japan Post Network built retail banking compliance and customer inquiry management applications on the Force.com platform.
  • With Force.com, services can be deployed rapidly, leveraging a rock-solid data center and security.
  • The interface and tabs can also be easily customized, even after deployment.
  • Users can easily access the application via an Internet browser from any of the 24,000 offices. 
  • Management now has real-time visibility into business processes using reports and the dashboard.

Results
  • The implementation has grown to 40,000 users.
  • Service representatives can respond appropriately to customers on the spot.
  • Japan Post Network obtained and confirmed personal information usage agreements with customers nationwide.
  • The company will move beyond its pilot program and analyze benefits of custom development vs. software-as-a-service (SaaS) and look into where SaaS deployment can be expanded.
 
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