Salesforce Delivers First-Year ROI of More Than 1000 Percent at DecisionOne

"Thanks to the insight Salesforce provides into our pipeline and account relationships, we have substantially increased our win rates, renewal rates, and average deal size. Salesforce has been bottom-line profitable in the order of hundreds of thousands of dollars every month, and we recouped our initial investment in just four months."


Challenge
  • Needed real-time visibility into revenue forecast
  • Existing system and tools could not meet objectives of new customer engagement model
  • Desired centralized, easy-to-use solution to facilitate collaboration among virtual account teams
  • Wanted rapid deployment with minimal IT requirements

Solution
  • Chose salesforce.com's on-demand Salesforce Enterprise Edition over Siebel and SAP
  • Implementation and training assistance provided by salesforce.com's Supportforce Professional Services
  • System live and customized to match internal processes within one month of purchase
  • 140 users; disconnected salespeople have mobile access via Offline Edition

Results
  • First-year ROI calculated at 1150%
  • Increased new business win rates, renewal rates and average deal size
  • Substantial cost reductions
  • Improved forecast visibility and accuracy
  • Improved collaboration and much greater insight into customers, sales process and critical sales data
 
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