Hitachi Solutions links Salesforce CRM with the SAP budget management system to increase volume of high quality orders

Challenge

• Information sharing across different sections was difficult and duplicate data had to be maintained.
• Changes were needed to ensure securing high quality orders

Solution

• Low cost of implementation, maintenance and operation 
• System management is not necessary
• Risk is low
• Ease of linking. Excellent scalability.
• Provides excellent report analysis capability

Results

• Customer satisfaction has improved through better management of stagnant business negotiations and customer complaints
• It has enabled more timely identification and better management of new product opportunities, minimizing loss of potential business opportunities
• Eliminated duplicate input works by enabling linkage between the budget item database and estimation system
• Input work loads were minimized by providing different layouts for different needs
• Reports are created in a “paperless” manner taking much less time