With Salesforce, Executives at Inalytics Now Spend Their Time on Business—Not IT Issues

"I needed a CRM solution but didn't want to be bogged down with a timely and costly implementation. Salesforce allows us to devote executive attention to new opportunities and core business activities rather than wasting resources on solving IT problems."


Challenge
  • Employees scattered around the U.K.—needed CRM solution with easy but secure remote access
  • Required scalability and functionality to support future growth
  • Wanted to avoid long and costly implementation
  • Did not want to manage application in-house or deal with maintenance and support

Solution
  • Selected Salesforce Professional Edition over client/server CRM solutions
  • Provides single view of real-time customer and sales information from any location
  • Implemented in three days at a fraction of traditional CRM software costs
  • No large upfront investment or ongoing maintenance costs
  • Free online training and support, ensuring users get maximum benefit

Results
  • Internal communication streamlined—remote employees never out of touch
  • Duplication of information eliminated
  • Improved customer service
  • System will easily scale as business grows
  • Allows executives to focus on business and new opportunities, not technology issues
 
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