Salesforce.com powers the rapid growth of Servaus, a two-person business that grows nationwide

Challenge

• The two co-founders saw a gap in the contractor manager market – but they had only themselves to launch a nationwide business, and go up against established contract manager giants
• Needed to reach multiple contractors across Australia and New Zealand
• Working remotely and being cost conscious start up, they had no office space but wanted to get up and running quickly
• Could not predict how slowly or rapidly the business would grow, and needed a solution that would scale with them either way

Solution

• Selected salesforce.com over NetSuite for ease of use and point-and-click customisation
• Within days rolled out with Salesforce CRM for the co-founders, and customer portals to communicate with each of their contractors individually in real time, across all locations
• Salesforce Mobile Lite, to run their business from their iPhones

Results

• Salesforce.com automates 90% of their business processes, easily customised exactly to their specialist business needs
• Complete visibility into all the individual contractors, the status of their cases and any outstanding tasks, all delivered in real time and accessible anywhere
• Builds excellent relationships with all of their contractors across geographies; each contractor has their own secure portal to access their assigned cases, and they only ever see exactly what information they need
• Flexibility to add and subtract portals as new contractors join Servaus and the business grows