PolyVision Consolidates Its Many Customer Service Points into a Single System with Salesforce.com CRM

"From an ROI perspective over the next three years, salesforce.com wins out over most conventional software packages such as Pivotal or SalesLogix. Additionally, salesforce.com's hosted solution provides the flexibility and scalability necessary for our growing business environment."


Challenge
  • Tracked customer information using various stand-alone managers such as ACT!, GoldMine, and Excel
  • Needed to facilitate efficient data sharing and management visibility
  • Required rapid global implementation, easy customization, and low cost
  • System to be used by sales, customer service, technical support, marketing, and management

Solution
  • Implemented Salesforce Enterprise Edition
  • Selected over SalesLogix and other client-server systems
  • Met criteria for low total cost of ownership, rapid deployment, and easy customization
  • All customer service points consolidated into single application
  • Successful implementation across U.S. and Europe in 45 days, including significant business process changes

Results
  • No more silos of unshared customer information
  • More effective sharing and tracking of information and activities across distributed operations
  • Increased efficiencies and significant positive impact on customer base
  • Lower TCO and higher ROI than other CRM solutions
 
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