Agenda

Sydney

22 October 2015 |
Main Keynote: 1:00 p.m.

Singapore

3 November 2015

Melbourne

10 November 2015

Auckland

13 November 2015

9:00 a.m. - 9:30 a.m.

Registration

9:30 a.m. - 10:30 a.m.

Admin Keynote: Awesome Admins transforming businesses through innovation

Salesforce admins are the people who bring innovation to life. Fighting inefficiency, spreading innovation, and championing productivity wherever they can, Salesforce Admins are the humble heroes who connect their companies to their customers in entirely new ways. Learn how to deliver innovation and data driven business decisions at your company with Salesforce. Join Success Services and Customers for a lively and open session to take your business to the next level.

10:30 a.m. - 11:00 a.m.

Morning Tea in the Cloud Expo

11:00 a.m. - 12:00 p.m.

SMB Keynote: Learning from Fast Growing Businesses

Learn how small and medium businesses are gaining an unfair advantage with Salesforce. Join salesforce leaders and guests to learn how to attract new business, delight customers, and grow faster than ever.

12:00 p.m. - 12:45 p.m.

Lunch

12:45 p.m. - 1:00 p.m.

Keynote Pre-show

1:00 p.m. - 2:30 p.m.

Main Keynote: Get Ready for a New Kind of Customer Success

Innovative companies are using the cloud to achieve new levels of success by pivoting to their customers. In this session Salesforce will reveal new products and technology announced at the recent Dreamforce conference that will change how companies engage with customers. Examples from Olga Tennison Autism Research Centre, Lean In Foundation, Western Union and Cochlear will also be shared.

2:30 p.m. - 3:00 p.m.

Afternoon Tea in the Cloud Expo

3:00 p.m. - 4:00 p.m.

Business Transformation: How To Stay Ahead of The Game in The Digital Age

The world, and your customer, have changed. Never has there been a more important time to innovate, to be agile and to pivot to the customer. This session will help you to harness the advances in social, mobile, cloud and data science to create new ways to connect with customers. Learn how Salesforce can help you do this today with our customer success platform.

4:15 p.m. - 5:15 p.m.

Customer Experience Keynote

Customer service is evolving as customers are increasingly connected to each other, to their devices, and to more products than ever before. The line between service and marketing is now blurred as companies try to deliver consistent experiences which build loyalty. Join Salesforce Product Manager Larry Robinson and guests to learn how organisations of all sizes and across all industries are using the customer success platform to deliver in-context service everywhere and provide smarter support in today's hyper-connected world.

5:15 p.m. - 6:45 p.m.

Cocktail Reception in the Cloud Expo

12:00 p.m. - 12:45 p.m.

Registration

12:45 p.m. - 1:00 p.m.

Keynote Pre-show

Featuring:
Sony
Philips

1:00 p.m. - 2:30 p.m.

Main Keynote: Get Ready for a New Kind of Customer Success

Innovative companies are using the cloud to achieve new levels of success by pivoting to their customers. In this session Salesforce will reveal new products and technology announced at the recent Dreamforce conference that will change how companies engage with customers. Examples from Olga Tennison Autism Research Centre, Lean In Foundation, Western Union and Cochlear will also be shared.

Featuring:
Singapore Post

2:30 p.m. - 3:00 p.m.

Afternoon Tea in the Cloud Expo

3:00 p.m. - 4:00 p.m.

Business Transformation: How To Stay Ahead of The Game in The Digital Age

The world, and your customer, have changed. Never has there been a more important time to innovate, to be agile and to pivot to the customer. This session will help you to harness the advances in social, mobile, cloud and data science to create new ways to connect with customers. Learn how Salesforce can help you do this today with our customer success platform.

4:15 p.m. - 5:15 p.m.

Learning from Fast Growing Businesses

Learn how small and medium businesses are gaining an unfair advantage taking their companies to new heights with Salesforce. Join salesforce leaders and guests to learn how to attract new business, delight customers, and grow faster than ever.

Featuring:
TradeGecko

5:15 p.m. - 6:45 p.m.

Cocktail Reception in the Cloud Expo

12:00 p.m. - 12:45 p.m.

Registration

12:45 p.m. - 1:00 p.m.

Keynote Pre-show

1:00 p.m. - 2:30 p.m.

Main Keynote: Get Ready for a New Kind of Customer Success

Innovative companies are using the cloud to achieve new levels of success by pivoting to their customers. In this session Salesforce will reveal new products and technology announced at the recent Dreamforce conference that will change how companies engage with customers. Examples from Olga Tennison Autism Research Centre, Lean In Foundation, Western Union and Cochlear will also be shared.

2:30 p.m. - 3:00 p.m.

Afternoon Tea in the Cloud Expo

3:00 p.m. - 4:00 p.m.

Business Transformation: How To Stay Ahead of The Game in The Digital Age

The world, and your customer, have changed. Never has there been a more important time to innovate, to be agile and to pivot to the customer. This session will help you to harness the advances in social, mobile, cloud and data science to create new ways to connect with customers. Learn how Salesforce can help you do this today with our customer success platform.

4:15 p.m. - 5:15 p.m.

Learning from Fast Growing Businesses

Learn how small and medium businesses are gaining an unfair advantage taking their companies to new heights with Salesforce. Join salesforce leaders and guests to learn how to attract new business, delight customers, and grow faster than ever.

5:15 p.m. - 6:45 p.m.

Cocktail Reception in the Cloud Expo

* Agenda subject to change