Your Service Cloud Free Trial

Welcome to our one-stop resource center for helping you make the most of your Service Cloud free trial . Use the arrow navigation at the top of the page to get familiar with your free trial in easy-to-digest stages. As you watch the videos, follow along with your own free trial to get up and running quickly.

    Getting Around

    Welcome to the Service Cloud

    Thanks for trying out the next-generation platform for customer service and support.

    Over the coming weeks, you’ll be able to walk through a series of video tutorials to help you get the most out of your trial.

    We’ll start easy by showing you how to get around the Service Cloud. You’ll learn about the home page, the tabs, and how to navigate around.

    Jump to next tutorial >>

    Track Cases

    Keeping track of support issues is easy

    To stay on top of your customer support issues, you’ll want to learn about creating and tracking “cases.”

    In this tutorial, we’ll walk you through the cases tab. You’ll learn how to create, update, and track cases. And more important, you’ll see how to close cases and share service resolutions with your customers.

    Jump to next tutorial >>

    Working with Email

    Manage service issues with email

    The Service Cloud comes with a complete set of tools that let you use email to track and resolve service issues for your customers.

    In this tutorial, you’ll learn how to integrate with Microsoft Outlook or Gmail, how to create custom email templates, and how to automatically create cases from a customer email.

    Jump to next tutorial >>

    Import Data

    Getting started with importing your data

    By now, you’ve got the basics of the Service Cloud down, so it’s time to bring in your own data.

    We’ll start by showing you how to import your contacts from Outlook, Gmail, or ACT! Then we’ll introduce you to some tools for bringing in data for other things, like cases or solutions.

    Jump to next tutorial >>


    Customize the Service Cloud

    In this week’s tutorial, you’ll be able to tap the full power of the Service Cloud.

    You’ll learn how quick and easy it is to customize the application to fit your business. We’ll show you how to create a custom field, a custom object, and even a custom service process.

    Jump to next tutorial >>

    Sign Up
    Call us to get started

    It's time to sign up!

    Over the past few weeks, you’ve had the chance to take the Service Cloud for a spin. We hope it’s been a great experience…but the best is yet to come!

    When you sign up, you’ll see how the Service Cloud really impacts the success of your service organization. You’ll be able to put everything you’ve learned into practice, driving up your customer satisfaction and keeping your service costs down.