Google Apps

Everything You Need to Provide Stellar Customer Service

Experience the power of collaboration made easy with Google Apps and Salesforce. Salesforce for Google Apps is a simple, yet powerful combination of business applications that makes it incredibly easy for customer service agents and managers to communicate, collaborate, and share business information with each other and with customers.


Already a Salesforce Customer or Trial User? Start now with Salesforce for Google Apps.



The Apps You Use Most—Joined Together

If you use Gmail for your business, you can quickly integrate it with Salesforce so you can send Gmail messages to contacts from inside Salesforce or log e-mails in Salesforce from Gmail. There’s no need to manually transfer information back and forth between the two applications in which you spend most of your time.
Salesforce and Gmail

 

Instant Gratification for Customers with Instant Messaging

Customers love the speed and ease of getting questions answered and issues resolved in real time using chat technology. Customer service agents can interact live with customers without ever leaving their call center application with Salesforce and Google Talk.
Salesforce and Google Talk

 

Manage Your Team’s Schedules with Ease

Agent and service team calendars appear together in a simple, Web-based calendar interface with Salesforce and Google Calendar. You can see everything at once, or choose certain calendars to view with checkbox simplicity. Drag-and-drop scheduling and real-time collaboration make coordinating schedules a snap.
Salesforce and Google Calendar