Support every customer.
Anytime. Anywhere.

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Support every customer.
Every day.

Faster, smarter service that will increase loyalty, retention, and satisfaction.

  • Always-on customer service. 

    Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.

  • Personalised service. 

    Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.

  • Multichannel support. 

    Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.

  • Intelligent customer service. 

    Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

  • Faster support. 

    Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.

“The Salesforce1 Platform
and its omni-channel
development toolkit allows us
to quickly innovate and to
evolve the customer experience.”

— Jacqui McPherson, CIO, Service NSW

VIEW ALL STORIES

 

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Find the right fit.

Different businesses have different needs. Find the edition that meets your needs.

 

Download the full edition comparison chart

 
Desk.com
 
Best for fast
growing companies

 

Out of the box customer support

TRY FOR FREE

TRY FOR FREE

 
Professional
 
 
A$95

/ user / month*
billed annually

Basic customisation for any size business

TRY FOR FREE

TRY FOR FREE

 
Enterprise
 
MOST POPULAR
A$195

/ user / month*
billed annually

Deep customisation for comprehensive support

TRY FOR FREE

TRY FOR FREE

 
Unlimited
 
 
A$375

/ user / month*
billed annually

Unlimited CRM power and support

TRY FOR FREE

TRY FOR FREE

* All per user products require an annual contract.

* All per user products require an annual contract.

Download the full
edition comparison chart

Looking for a Small Business Solution?

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

TRY FOR FREE

Questions? Our reps have answers.
1800 667 638 (AU), 0800 450 064 (NZ)

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