How Salesforce Australia's Customer Service Software will Boost your Business

• Complete Customer visibility The Salesforce customer relationship management system showcases everything that is happening in the call centre itself: what's transpiring on the phone, online, across sales and marketing, even in the back office. This provides your agents with an invaluable 360-degree view of your customer data base - from the perspective of sales, marketing, customer service, channel management, and much more.
• Better Service with Fewer Clicks The customer service software has powerful automation and streamlining tools that are as easy to use as popular consumer Web sites - which means less training, faster ramp-up time, and better first-contact resolution rates. Your company's next-generation Call Centre Management will increase efficiency and profits with Salesforce technology in Australia.
• The Ability to Keep Track Easily Salesforce customer service software provides powerful analytics tools like reports and dashboards that allow management to stay on top of response times and service quality - tracking service interactions, agent performance, and customer issues. Smart workflows for documenting, resolving, and reporting customer issues make case management far more effective; our customer service software also allows agents to enlist each other company-wide, with powerful case collaboration abilities that solve even the most challenging customer concerns.

The Ultimate Customer Self-Service Solution

Drawing on the ease and power of Web 2.0 consumer innovations, Salesforce Australia's service management software provides your business with an innovative self-service portal. Customers can obtain high-quality help and answers 24/7, freeing your agents to focus on high-value calls. This customer portal site can also be highly tailored to your company's look and feel.

• Just the Answers you want and Nothing you Don't. Our patent, combined with Salesforce CRM's complete customer view, enables you to pinpoint what's relevant to the customer quickly - without wasting time searching through thousands of irrelevant solutions, as you would with outmoded generic customer support products. The customer call centre of tomorrow has arrived—today.