Service Cloud

Support every customer.
Anytime. Anywhere.

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Improve customer service for small business

Improve customer service for your Small Business.

 
Service Cloud
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Manage your customer service
center from anywhere.

Editions & pricing ›

Improve sales for small business

Improve customer service
for your Small Business.

Always on, always connected.
The future of customer service is here.

Always on, always connected. The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

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Experience the powerful features of the
world's smartest customer service app.

Service Cloud Features

Explore all 7 features or view as a list ›

The world's #1 customer service app.

Why Salesforce?

40% agent productivity

BE MULTI-CHANNEL

Connect agents to customers through the agent console and deliver amazing service on every channel.

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See how Activision does it ›

34% customer satisfaction

GO MOBILE

Faster customer service. Happier customers. Delivered in a whole new way on the Salesforce1 Platform.

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See how Vodafone does it ›

34% customer retention

CREATE COMMUNITIES

Create rich, vibrant communities where customers help each other and themselves.

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Service Cloud Communities

Every industry. Any size. See success in action.

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"We need to interact with customers in the ways that work best for them."
– Tim Rondeau, Senior Director, Customer Care, Activision
 

Editions & pricing

Editions & pricing

 
 

PROFESSIONAL

PROFESSIONAL

PROFESSIONAL

Basic customisation for any size business

A$95

/user/month*
(billed annually)

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Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customisable dashboards

Content library

Email integration

Sales features such as opportunities & customisable forecasting

 
Most popular

ENTERPRISE

ENTERPRISE

ENTERPRISE

Deep customisation for comprehensive support

A$195

/user/month*
(billed annually)

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Includes all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 
 

Unlimited

Unlimited

Unlimited

Unlimited CRM power and support

A$375

/user/month*
(billed annually)

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Get all Enterprise features

PLUS

Unlimited customisations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24x7 toll-free support

Access to 100+ admin services

Unlimited online training

best-value

Bundle Pricing: Service & Sales Cloud

Over $600 in value

PLUS THE FOLLOWING EXCLUSIVE FEATURES:

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes + more storage

  Performance  

  Performance  

Fully integrated sales
and service platform

A$420

/user/month* (billed annually)

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* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.

Additional resources

Additional resources

Get started today with the world's #1 customer service app.

Free trial ›

1800 667 638 (AU), 0800 450 064 (NZ)

Take Service Cloud to the next level.

Chatter

Chatter 

Give agents the power to work together in real time.

Learn about Chatter ›

Marketing Cloud

Marketing Cloud 

Monitor social media and turn rants into raves.

Learn about Marketing Cloud ›

Platform

Platform 

Build your own indispensible customer service apps.

Learn about the Salesforce Platform ›

Desk.com

LOOKING FOR A SMALL BUSINESS SOLUTION?

Desk.com's all-in-one customer service application is built for small and growing support teams. Deliver exceptional support in a social, mobile world, tame overflowing inboxes and win more customers for life.

Learn more ›

New: Winter '14 The latest Salesforce release is loaded with new social and mobile features.

See the new features ›