Service Cloud

 

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Deliver great customer service - everywhere from your call center to the Web.
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Other Editions
  • Professional
    Basic service and support
    for any size team
    A$95
    /user/month*
    Billed annually
    30-day Free Trial
    Show more details ›
  • Most Popular
    Enterprise
    Extend service to the Web with customisation and integration
    A$195
    /user/month*
    Billed annually
    30-day Free Trial
    Show more details ›
  • Unlimited
    Premier + Success Plan optimises your Service Cloud app for your business
    A$375
    /user/month*
    Billed annually
    30-day Free Trial
    Show more details ›

Professional Edition


Basic service and support for any size team

A$95/user/month*
Billed annually

 
  • Case management
  • Auto-suggested solutions
  • Web & email capture
  • Case auto-assignment &
    escalation
  • Reports & analytics
  • Customizable dashboards
  • Content library
  • Email integration
  • Mobile access
  • Facebook integration***
  • Twitter integration***
  • Sales features such as
    opportunities & customizable forecasting

30-day free trial   Show full details ›

Enterprise Edition


Extend service to the Web with customization and integration

A$195/user/month*  Most Popular
Billed annually

Includes all Professional Edition features plus:
  • Service Cloud Console
  • Knowledge base**
  • Computer telephony integration (CTI)
  • Workflow & approvals
  • Web self-service portal**
  • Ideas & Answers communities
  • Service contracts & entitlements
  • Field service management **
  • Visual workflow
  • Call scripting**
  • Case team collaboration
  • Integration via Web Services API
  • Developer sandbox
  • Offline access
  • Enterprise analytics

30-day free trial   Show full details ›

Unlimited Edition


Premier+ Success Plan optimizes your Service Cloud app for your business

A$375/user/month*
Billed annually

Includes all Enterprise Edition features plus:
  • Unlimited customizations
  • Unlimited custom apps
  • Unlimited access to 100+
    administration services
  • Unlimited access to Premier
    online training catalog
  • Assigned Success Resource†
  • Mobile customization
    & administration
  • Increased storage limits ‡
  • Multiple sandboxes
  • 24x7 toll-free support

30-day free trial   Show full details ›

* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ CRM Unlimited Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.