Customers are increasingly connected to their apps and products, which means they need access to answers at all times. Make it easy for your customers to browse articles, collaborate with peers in discussion groups, or connect with agents to quickly find the support they need. And they can find it on any device with Service Cloud and self-service communities.
Build your community from the ground up, or use customisable community templates and the community builder tool to easily create a vibrant, branded community overnight. Best of all, this single self-service portal is accessible on any mobile device, tablet, or desktop.
When customers have questions they need answers fast. Help your customers help themselves with communities. Members can review knowledge articles or community posts relevant to key topics. They can also connect with peer experts and vote up the best answers. The customer engagement platform makes it easy to reward member participation. And with Service Cloud, you can setup workflow rules in your portal so that if a question isn’t answered, agents can automatically be notified and respond right inside the community seamlessly.
With a customer community you can give your customers easy access to support resources, freeing up time for your service agents to concentrate on the most complex and impactful issues. That time saved results in reduced costs, happier agents, and even happier customers.
You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.
Questions? Our reps have answers.
1800 667 638 (AU), 0800 450 064 (NZ)