Get customer service up and running fast.

You never know how big your company will become, so you need a call center and help desk solution that can grow as fast as your business.

The basics of modern customer service for
fast-growing companies

The basics of modern customer service for fast-growing companies

  • 1. Make finding help easy.

    Most customers prefer a “self-service” approach to support, so information and advice should be easily accessible whenever and wherever customers want.

    • Make product information like best practices, how-tos, and FAQs available 24/7 with our knowledge base.

    • Collect the wisdom of evangelists and experts in our fully customisable online communities.

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  • 2. Give agents a 360° view of customers.

    Customers want to be treated like people you know, so agents should know everything they can about the customer when they reach out for help.

    • Give agents a unified, customisable workspace where they can see customer profiles and interaction histories on our Lightning Console.

    • Centralise all support cases in the Lightning Console whether customers use the phone, email, social media, or any other channel.

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  • 3. Help agents be more productive.

    Fast-growing companies need to maximise individual productivity, so give agents the tools and information necessary to solve problems the first time.

    • Put all the tools your agent’s need to resolve customer problems right at their fingertips with Service Cloud.

    • Manage availability in real-time and intelligently send cases to the right agents with our Omni-channel routing.

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  • 4. Be everywhere your customers are.

    Customers seek help in lots of different ways—over the phone, email, mobile apps, or social networks, so you need a support system that handles them all.

    • Give customers a better, more personal support interaction by using the channel of their choice with Service Cloud.

    • Embed our SOS feature into your mobile apps to instantly add live video support at the touch of a button.

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Learn to use Service Cloud
the easy way.

Learn to use Service Cloud the easy way.

Get set up with Service Cloud quickly by using Trailhead, our series of fun, guided tutorials created for every skill level — from business users to developers.

Get set up with Service Cloud quickly by using Trailhead, our series of fun, guided tutorials created for every skill level — from business users to developers.

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Launch Service Fast with Trailhead
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