Service Cloud Success Plans

Choose from four plans to help your team deliver world-class service.


Standard Success Plan

Every Service Cloud customer gets the Standard Success Plan, which includes basic training to get you started. You also get access to community-based best practices and Web-based support to help solve technical issues.

Service Cloud
  • Getting Started training courses

    Use our “Getting Started” online course catalogue to quickly learn all the basics to begin using Service Cloud.

  • Self-help library

    Access a broad library of knowledge articles and community resources to guide you through any situation.

  • Online support

    Submit support cases online to get help with any technical issues you encounter.

Service Cloud

Premier Success Plan

The Premier Success Plan includes enhanced support, resources, and training to drive Service Cloud adoption and increase your ROI.

Service Cloud
Service Cloud
  • Increase adoption and business productivity.

    Premier Success customers experience an average 52% increase in user adoption and 37% increase in productivity by leveraging Premier training resources. With unlimited access to a robust library of online courses as well as Service Cloud experts for best practice coaching, you’ll have access to the expertise you need when you need it. Premier Success also includes access to Accelerators — personalised engagements, delivered by Salesforce experts, designed to help you achieve specific business improvements with Service Cloud.

  • Ensure fast problem resolution.

    Our 24/7 customer support delivers fast, expert answers — from how-to questions to any technical issues. Should critical issues arise, you’ll receive an initial response within one hour.

  • Get development support.

    Build custom Service Cloud applications faster. Get priority access to our most skilled developers who will troubleshoot and provide code reviews to make sure you’re on the right track.


Premier+ Success Plan

The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve administrative and configuration tasks.

  • Extend your team with Administration Services.

    Our team of certified administrators provides more than 100 services to help you maintain and update your Service Cloud. They’ll take care of tasks like creating users, reports, workflows, and dashboards, so you can focus other strategic initiatives for your business.

Service Cloud
Service Cloud

U.S. Premier+ Plan

Designed for regulated industries, the U.S. Premier+ Plan includes all the benefits of Premier+, with the peace of mind that every aspect of your cloud solution adheres to the highest standards of security, privacy, and regulatory compliance.

U.S. Premier+ Plans
U.S. Premier+ Plans
  • Maintain security, privacy, and compliance.

    Aligned with FINRA, HIPAA, OCC, and GLBA regulations, U.S. Premier+ is delivered by an exclusive team of Salesforce-certified, background-checked, badged U.S. citizen Salesforce employees, operating on U.S. soil. This means our admin and developer support teams can configure and manage your users, reports, workflows, and dashboards — and troubleshoot development and performance issues — without putting your personal data or regulatory compliance at risk.


Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.

Contact us

Or call 1800 667 638 (AU), 0800 450 064 (NZ)