Japan Post Network builds 15 custom apps for 75,000 users at 24,000 post offices on Force.com

Challenge

• The Japan Post Network has 24,000 post offices nationwide and is Japan’s largest bank, with 100+ million clients
• Privatized in 2007, Japan Post needed technology to streamline business processes and compete in new markets with minimal IT resources
• The company also needed to create an exclusive system for the newly established Japan Post Service Company that integrated the systems of the three existing companies: Postal Savings, Postal Life Insurance, and Postal Service
• The new platform had to support 6+ million insurance policies for Japan Post Insurance and 14 billion mail packages annually for Japan Post Service

Solution

• Chose the Force.com cloud platform for its ability to adapt to Japan Post’s business, its fast deployment, and its popularity with users
• Built 15 custom applications for banking, insurance, and mail business
• New applications included:
• A retail banking compliance application
• A customer inquiry management application
• Applications can be accessed from any of the 24,000 offices
• Made extensive use of custom objects, Force.com code (Apex)
• The interface and tabs can also be easily customized, even after deployment

Results

• Achieved a 360 view of the business for more-accurate business assessment and planning
• Declarative development environment enabled rapid development
• Real-time reports and dashboards track key performance metrics and provide transparency into the process
• Management now has real-time visibility into business processes using reports and the dashboard