Aussie Whitegoods Rescue

Business Services

We evaluated a number of service specific products, but none of them  stacked to the overall flexibility of salesforce
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Salesforce CRM is crucial for building a new company

Challenge

  • Difficulty managing large numbers of customers.
  • Trouble juggling the various requirements of customers and multiple contact points with no clear way forward to solving their problems.
  • Looking at various systems but unable to find a system that was flexible enough.
 

Solution

  • Salesforce CRM chosen for flexibility  and allowing Aussie Whitegoods Rescue to build the way the system works around how the business works instead of the other way around.
  • Customization flexibility and cost effective expansion path.
  • Cloud is now central to Whitegoods Rescue business model, giving significant commercial advantages.
 

Results

  • Advanced the system in a short time period.
  • Streamlined system allows managers to spend more time on sales.
  • Allows the team to easily deal with customers requirements and saving time that can now be  spent on growing the business.
  • Speedy access to information for stakeholders.
 


See Service Cloud Story for Aussie Whitegoods Rescue

Key Stats