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Group
A$21  /user/month*
up to 5 users
Includes all Contact Manager
features plus:
- Capture Web site leads
Capture Web site leads
Add contact forms to your Web site to capture visitor information—and automatically pass that information into Salesforce CRM.
- Track sales deals
Track sales deals
Take advantage of opportunity records to track important details as your deals progress, such as size of opportunity, competitors, expected close date, and deal stage.
- Analyze your business
Analyze your business
Uncover the wealth of insights in your customer data and help your users create their own customized reports.
- View pre-built graphical dashboards
View pre-built graphical dashboards
Get an at-a-glance, personalized view of your business, all in real time. See how your business is performing and make smart decisions about the future.
- Analyze Google AdWords
Analyze Google AdWords
Track and measure the results of your Google AdWords campaigns.
- Create email templates
Create email templates
Make sure all your communications are professional, consistent, and on brand.
- 12x5 phone support**
12x5 phone support**
Get support from 6 a.m. to 6 p.m., PST, Monday - Friday, except for U.S. holidays (2010: 1/1/2010, 2/15/2010, 5/31/2010, 7/5/2010, 9/6/2010, 11/25/2010, 11/26/2010, 12/24/2010, 12/31/20100)
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Professional
A$95
/user/month*
unlimited users
Includes all Group Edition
features plus:
- Run marketing campaigns
Run marketing campaigns
Manage and track campaigns across all channels, from lead capture to close. See the impact of your campaigns and make intelligent decisions about where to invest.
- Forecast sales
Forecast sales
Develop accurate forecasts and estimate sales revenue and product demand.
- Send mass emails
Send mass emails
Create and manage email campaigns with rich-media HTML mass email blasts. Or use a third-party email vendor via the AppExchange .
- Get advanced reports and analytics
Get advanced reports and analytics
Create custom reports, dashboards, and custom formulas for valuable insight into your data.
- Control data access
Control data access
Define user-, department-, or role-based data security and sharing privileges.
- Route leads
Route leads
Make sure marketing leads get to the right people in sales—and never fall through the cracks.
- Track products
Track products
Include product-level information for each sales opportunity, such as quantity, standard price, quoted price, and product codes. Set up revenue and quantity schedules to mirror payment and delivery terms.
- Create ideas community
Create ideas community
Create interactive communities for users to share, discuss, and vote on ideas. The most valuable information bubbles to the top.
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Enterprise
A$180
/user/month*
unlimited users
Includes all Professional Edition
features plus:
- Workflow and approvals
Workflow and approvals
Drag and drop to create automated processes with these tools.
- Sales territory management
Sales territory mangement
Boost sales by fixing and aligning territories.
- Sales Genius, See what works for reps
Sales Genius, See what works for reps
Find closed deals like the ones you're working.
- Integrate with any app via the API
Integrate with any app via the API
Force.com delivers a new level of access and agility to your existing IT investments.
- Test customisations in a development sandbox
Test customisations in a development sandbox
Create sandbox copies of your environments for development, testing, and training.
- Sales Teams for collaboration on opportunities
Sales Teams for collaboration on opportunities
Streamlines collaboration across your organisation.
- Call scripting to guide best practices***
Call scripting to guide best practices***
Empower your agents with branching scripts, question-and-answer coaching, and answer scoring to help qualify leads, up-sell and cross-sell products and services, resolve cases, or escalate issues when necessary.
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