Financial Services
Transform client and employee relationships
To compete today, financial services companies of all kinds must connect with employees and clients on a deeper level. New technologies like mobile and social provide a powerful opportunity to listen and engage with clients and intermediaries, and exceed everyone’s expectations. The results: higher-value services and a fiercely loyal customer base.
Mobilize the customer experience
Financial institutions are often spread across product lines, branches, call centers—and even borders and time zones. Meanwhile, whether you have 2 branches or 2,000, your clients expect a consistent and seamless experience. An employee social network helps colleagues at institutions like Commonwealth Bank of Australia securely share information, eliminate silos, and collaborate to give customers a great experience every time. Commonwealth Bank’s story ›
Know your clients better than ever
Your clients are social. Your business should be too. Listen to what's being said about your company on social channels to get a complete picture of your clients, optimize brand perception, respond to today's feedback, and improve tomorrow's services.
Delight clients, employees, and intermediaries
Today, “good customer service” isn’t enough. To outpace the competition, you have to delight customers by connecting them to your brand and to each other in new and powerful ways. Like E*TRADE, who built a community portal connecting like-minded investors with each other to share ideas, knowledge, and investment strategies across customer social networks.
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