High tech

 

Connect with customers in new ways

The tech industry leads the charge when it comes to adopting new ways to help businesses evolve quickly. That’s why the most innovative high tech companies are connecting employees, partners, and consumers in new ways to align around customers like never before.

 

Belkin

Align employees to help customers

When everyone at your company is on the same page, they can solve problems faster, and do more to help customers. When Belkin connected its employees with Chatter—and eliminated lengthy email-based processes—the company shortened its quoting process from 72 to 24 hours. Customer satisfaction improved, and so did the bottom line. Belkin’s story ›

Belkin

 

Motivate performance with social

Beyond communication and collaboration, new technologies can help you motivate and inspire employees like never before. Facebook brought social to its performance management approach, giving every employee a new way to recognize great work from peers in a transparent and real-time way. Facebook’s story ›

Facebook

Facebook

 

Dell

Engage in social media

People are talking about your products on social networks. Are you listening? Monitor customer sentiment, identify top influencers, and get involved in the discussions. Dell listens, engages, and acts—elevating the Dell brand and customer relationships in the process. It’s how it changed 34% of its "demoters" to "promoters."

Dell

 

Build customer communities

The Web has gone social—providing new ways to elevate your company and products. Build engaging communities, online support, custom ecommerce experiences, and innovative marketing campaigns on Facebook. Like Cisco, which created an online community where its customers can connect, submit questions, and get more engaged.

Cisco

Cisco

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