Misys Anticipates 100% ROI in Only 12 Months using Salesforce Service & Support

"We implemented a complex global conversion of our support operations delivering Salesforce functionality in only 11 weeks. Thanks to the flexible on-demand model, it was quick and easy to learn, and it supported unrivalled multichannel customer support from day one."


Desafio:
  • As a result of significant growth, Misys Retail Banking division had separate and fragmented customer support processes
  • This disconnected approach to service was insufficient to support the needs of a growing, dynamic, and increasingly demanding customer base

Solução
  • Misys implemented Salesforce to all customer support specialists in 10 countries to create a single, comprehensive, and multichannel view of the customer
  • For a low, monthly subscription per user, Salesforce provides an integrated and detailed view of each customer's situation
  • The hosted system was deployed in only 11 weeks

Resultados
  • Improved customer service with easier and quicker ability to resolve support enquiries, which drives down the cost of supporting a global customer base
  • Misys anticipates a full return on its Salesforce investment in only 12 months
  • The company has also received very positive feedback on the system from customers
 
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