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Central de recursos
Comparação de recursos
Which Edition Is Right for Your Business?
All editions are world-class solutions. Cada uma inclui uma combinação de poderosos recursos de CRM, mais os componentes relevantes da infra-estrutura do Apex para atender às necessidades exclusivas da sua empresa. As you'll see in the comparison chart below, the edition you need depends on the size of your team, which CRM components you need, and the level of customization and integration you require.
Salesforce Group Edition: a máquina de crescimento para pequenas empresas
Salesforce Professional Edition: CRM com recursos completos sem complexidade
Enterprise Edition: CRM avançado para as empresas mais complexas
Unlimited Edition: gerencie e compartilhe informações em toda a empresa
Edition Feature Comparison Chart
| Edition Feature Comparison | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| User Limit | 5 usuários | None | None | None |
| Standard Training and Support | Included | Included | Included | Premier Included 1 |
| Storage per User | 1GB Total | 1GB or 20MB/user | 1GB or 20MB/user | 1 GB or 120MB/user |
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| Sales Force Automation | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Account, Contact, Opportunity, and Activity Management | 
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| Document Management |
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| Notes and Attachments |
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| Data Validation |
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| Salesforce Console |
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| Customizable Forecasting |
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| Contract and Renewal Management |
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| Integration with Third-Party Methodologies | 2 |
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| Product Catalog | 
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| Revenue Schedule Management |
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| Account and Opportunity
Team Selling |
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| Client Lifecycle
Management 3 |
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| Advanced Call Scripting 4 | |
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| Territory Management | 5 |
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| Mass Quota Updates |
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| Workflow and Approvals |
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| Gerenciamento do relacionamento com parceiros | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Conjunto completo de recursos de PRM |
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| Customer Service
and Support |
Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Case Management |
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| Data Validation |
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| Document Management |
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| Case Queues and Auto-Assignment |
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| Advanced Case Escalation and Notification |
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| History Tracking |
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| Knowledge Base and Suggested Solutions |
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| Multilingual Solutions |
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| Agent Console |
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| Service Dashboards
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| Call center |
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| Web and Email Case Capture |
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| Asset Management |
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| Direito a serviços 6 |
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| Portal do cliente
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| Gerenciamento de conteúdo | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Conteúdo do Salesforce | |
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| Gerenciamento de inovações | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Salesforce Ideas | 7 |
7 |
7 |
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| Real-Time and Historical Analytics | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Standard and Custom Reports |
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| Custom Report Formulas |
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| Custom Conditional Highlighting |
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| Painéis personalizáveis |
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| Analytic Mash-Ups |
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| Read-Only Report Access |
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| Desktop and Mobile CRM | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Integration with Outlook and Office |
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| Integration with Lotus Notes |
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| Offline Access |
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| Desktop Solution Administration |
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| Acesso móvel |
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| Salesforce para Google | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Salesforce para Google Apps |
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| Salesforce for Google AdWords |
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| Data Model Customization | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Custom Fields per Object | 100 8 | 100 | 500 | 500 |
| Total Custom Objects | 50 | 50 | 200 | 2,000 |
| Custom Object History Tracking |
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| Custom Formulas |
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| Image Fields
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| Data Validation |
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| Custom Object Sharing Controls |
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| User Interface Customization | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Total Custom Tabs | 5
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10
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25
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Unlimited
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| Drag-and-Drop Custom Layouts |
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| Embedded Mash-Ups |
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| Custom Buttons |
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| Global Translation Workbench |
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| Rename Tabs and Labels
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| Multiple Custom Page Layouts |
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| Record-Dependent Page Layouts |
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| AJAX Toolkit |
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| Standard Button Overrides |
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| Enterprise Administration | Group Edition | Professional Edition | Enterprise
Edition |
Unlimited
Edition |
| Account-Based Sharing Controls |
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| Record-Level Security |
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| Field-Level Security |
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| Multidepartmental Administration |
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| Profile-Based Departmental Security |
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| Delegated Administration |
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| Opportunity, Lead, and Case-Sharing Controls |
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= Included in base user license = Additional fee may apply
O Team Edition oferece suporte para menos funcionalidade do que a versão de avaliação por 30 dias. Os clientes que adquirirem o Team Edition a partir da versão de avaliação terão toda a funcionalidade e dados que não sejam do Team Edition apagados permanentemente. Customers may export their trial data at no charge at any time during the trial.
1 Premier Support with Administration is included with Unlimited Edition.
2 Professional Edition supports integration with certified AppExchange partners.
3 Client lifecycle management is currently available on a limited basis.
4 Advanced call scripting is currently available in English only.
5 O Force.com Sandbox (disponível no Enterprise Edition mediante o pagamento de uma taxa) é necessário para gerenciamento de território.
9 O direito a serviços encontra-se disponível somente em inglês atualmente.
7 Aplicam-se taxas de licença adicionais para quem não é usuário de aplicativos Salesforce, do Salesforce Partner Portal ou do Salesforce Customer Portal
10 O Group Edition não oferece suporte para campos de atividade personalizados.
9 O Enterprise Edition inclui um ambiente limitado. O Unlimited Edition inclui um ambiente completo, mais ambientes limitados adicionais. Ambientes completos e limitados adicionais estão disponíveis para ambas as edições mediante o pagamento de uma taxa extra.
11 License fees apply to Enterprise Edition and Unlimited Edition. O Force.com Connect deve estar instalado no lugar, em ambiente local para o sistema com SAP R/3 ou Oracle 11i.
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers that purchase our services should make the purchase decisions based upon features that are currently available.
