Announces Three New Products - Enterprise Edition, Offline Edition, and E-Business Suite

Surpasses Siebel in Active CRM Installations

NEW YORK, NY — February 22, 2002 —, the market leader in online customer relationship management (CRM), today announced availability of its new Enterprise Edition and unveiled the product roadmap for its Offline Edition and the first online CRM solution with complete back-office visibility. Available now, Enterprise Edition is a breakthrough product that combines immediate deployment and low total cost of ownership with the robust functionality of traditional enterprise systems. Designed to meet the needs of larger, more complex organizations, Enterprise Edition includes advanced CRM functionality and an open enterprise-class infrastructure that provides advanced customization, integration, and administration capabilities.

Available in Q2 2002, Offline Edition will enable users to view and update customer and prospect information offline, while experiencing the same easy-to-use interface as's online applications. also announced today that later this year it will release the first online CRM solution with full back-office integration and visibility, which will give enterprises complete insight into all customer interactions, including orders, invoices, and agreements, and enable every employee to be an informed single point of contact for customers. With today's announcements, will be the first company to deliver an online 360-degree view of enterprise customers. boasts more than 3800 world-class customers including Le Meridien, Siemens, Bohler-Uddeholm, Textron Fastening Systems, Adobe, and Fujitsu. According to investment firm Morgan Stanley, over the past two years more companies have chosen for their CRM solution than any other vendor including Siebel Systems. Currently, more than 30 companies across multiple industries have already deployed's Enterprise Edition for their enterprise CRM needs, including Chum Limited, Dianon Systems, Edify Corporation, F5 Networks, Paymentech, pmI Mortgage, Putnam Lovell Securities, Renessen LLC, Rosen Products, Sigma-Tau Pharmaceuticals, and USA Today.

"We didn't believe that our enterprise CRM needs could be met by anything other than an expensive and cumbersome traditional client/server software solution until we discovered," said Rodric O'Connor, Vice President of Technology at Putnam Lovell. "The Enterprise Edition provides us with everything we need - customization, back-end integration, tiered administration - and nothing we don't, all via a simple browser and low monthly subscription rate."

" Enterprise Edition exemplifies the new way of building and delivering enterprise applications," said Marc Benioff, president and CEO of "We have bucked all the usual client-server trends and avoided their pitfalls to deliver powerful, easy-to-use, online applications that have all the features and functionalities desired by customers of all sizes. We believe today's announcement is another step toward the end of software as we know it."

With Enterprise Edition, will offer all the benefits of its revolutionary online CRM tailored to meet the needs of larger and more complex enterprise customers.'s original online CRM product for sales force automation, customer service & support, and marketing automation has been renamed Professional Edition and will continue to serve the needs of small and mid-sized businesses.

"The definition of an enterprise application has evolved dramatically over the past two years and much of that shift can be attributed to companies like," said Denis Pombriant, research director at Aberdeen Group. "With the introduction of Enterprise Edition, continues to innovatively challenge the conventional wisdom - that enterprise applications are complex, expensive, and hard to implement.'s subscription service delivers the functionality that many companies require without the downside of conventional enterprise applications."

Enterprise Edition Pricing and Availability

Enterprise Edition is available today for $125/user/month. Professional Edition is also available for $65/user/month.

Enterprise Edition:

The new Enterprise Edition has all of Professional Edition's features plus advanced CRM functionality and an open enterprise-class infrastructure that provides advanced customization, integration, and administration capabilities to meet the needs of enterprise customers. Advanced CRM functionality includes product revenue tracking, recurring revenue and annuity revenue tracking, and the ability to redirect customer inquiries to an online self-service channel.

Customization for Multiple Divisions:

Enterprise Edition allows enterprises to customize the online application to meet the specific needs of each department or division within the company, as well as those of external partners such as dealers, distributors, and service providers. As a result, a company can maintain the benefits of a single customer information repository, while providing views that are tailored to each user's role and responsibilities. Because is an online service, any customizations and interface changes are instantly available to every user, without the need for expensive software upgrades or lengthy deployment delays.

XML-Based Integration with Back Office Systems:

Enterprise Edition can be tightly integrated with other business-critical enterprise applications - such as ERP, HR, data warehouse, and supply chain management systems - using Enterprise Web Services and toolkits from partners such as Data Junction. An optional Web Services Integration Kit is also available, enabling a company to use integration solutions from vendors such as Informatica, TIBCO Software, and Grand Central, or develop their own custom integration solutions in-house.

Advanced Administration Tools for Large-Scale Deployments:

Enterprise Edition's advanced administration tools enable companies to easily manage even the largest and most complex rollouts. Enterprise Edition includes an Administrators' Console that provides administrators and IT staff with easy-to-use tools for deploying and maintaining thousands of users, while giving much more granular control over individual users' permissions. Product Road Map will continue to roll out new products to meet the needs of its growing, world-class customer base. Available in Q2 of 2002,'s Offline Edition will allow users to work offline with their key account and opportunity information, while experiencing the same easy-to-use interface and basic functionality as's online applications. Once connected to the Internet, Offline Edition automatically updates with the online solution. Offline Edition runs in Microsoft Internet Explorer 5.5 and above and leverages Microsoft's .NET XML architecture. Offline Edition will be included with Enterprise Edition and will be available for an additional $25/user/month with Professional Edition.

Later this year, will also be releasing the first online CRM application with full back-office visibility. For the first time, enterprises will have complete insight into all their customer interactions, including orders, invoices, and agreements to enable any user to be a single point of contact for customers. Users will be able to create and track orders, check account status, electronically present bills, and create and track contracts and agreements. When combined with current information on marketing campaign responses, lead source, deal status, and open support inquiries, this will be the first online solution to give enterprises the ability to track "campaign to cash" and have a complete, 360 degree view of every customer and prospect.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.