NEC Corporation, Hitachi Ltd., Toshiba Corporation, and Canon Sales Add to Corporate Product Lines

Resellers become a major channel for in Japanese marketplace

SAN FRANCISCO, CA — April 11, 2002 —, the market leader in online customer relationship management (CRM), today announced that it has signed distribution agreements with top Japanese resellers, including NEC Corporation (NASDAQ: NIPNY), Hitachi Ltd. (NYSE: HIT), Toshiba Corporation, and Canon Sales. The company continues its momentum in the international sphere with these leading business partners signed up to resell the product. In addition, over 200 customers in the Asian market have standardized on, including top electronics, food distributors and financial clients (Please see corresponding press release "Kikkoman, Suntory Foods, and Seiko Corporation Select Enterprise Edition for Japan").

In the Japanese marketplace, having business partnerships is essential for success. Prominent companies in Japan, such as NEC Corporation, Japan's largest computer company, Hitachi Ltd., Toshiba Corporation, and Canon Sales, have all signed on to add to their corporate product line. Through these agreements, will have access to the broader customer base of these companies. Other top resellers include, Ricoh Company, Ltd., a leading supplier of office automation equipment, Fujitsu Business Systems, the largest systems solutions provider in the Fujitsu Group, and Uchida Yoko Co., Ltd., global provider of office equipment.

"We are thrilled to make this partnership with and expand our CRM market in Japan," said Masahiro Annaka, general manager, Packages Solutions Promotion Division of NEC. "We believe that is the best solution for Japanese customers, since they can implement the CRM system at very low cost and risk. We are very happy to be a channel for them to accomplish this."

"In Japan, business partners are critical to success. By making our service available to the partners' customer bases as well as our own, we are gaining traction with top Japanese and global corporations," said Marc Benioff, chairman and CEO of "With the endorsements of these leading corporations and the distribution agreements we have formed, we can continue our aggressive push into the international CRM marketplace." provides companies of all sizes with an enterprise-class CRM solution at a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more customers than have Siebel, PeopleSoft, Oracle, and SAP combined.'s 4100-plus customers include Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK) Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB).

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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