Salesforce.com Outperforms Competition in eWEEK Review

Salesforce.com delivers 100 percent uptime with fastest performance for the sole "Excellent" performance ranking across all competitors

SAN FRANCISCO, Calif. - May 20, 2003 - Salesforce.com®, the technology and market leader in on-demand relationship management (CRM), announced today that eWEEK magazine, one of the IT industry's leading news weeklies, rated salesforce.com as the top-performing service in a head-to-head comparison of five mid-market CRM solutions. Salesforce.com scored 100 percent uptime through vigorous reliability testing and had the fastest performance of any vendor with full encryption. The only recipient of an "Excellent" performance ranking, salesforce.com was deemed more reliable than all competitors, including NetLedger's NetSuite application, built on the foundation of Oracle Small Business Suite (NASDAQ: ORCL), and Microsoft CRM (NASDAQ: MSFT).

"Competitors will be hard pressed to top salesforce.com's outstanding performance in both access time - the time it takes to log-in and start working - and availability - a measurement of the system's uptime," said John Taschek, director of eWEEK labs.

Salesforce.com turned in the most consistent grades across all review metrics - usability, capability, performance, interoperability, manageability, scalability and security. The eWEEK review uncovered large performance gaps among hosted CRM solutions. Salesforce.com was the only vendor to score "Excellent" or "Good' on all criteria, as compared to NetLedger's "Fair" performance ranking. A graphic comparing measured performance is available at is available at http://www.eweek.com/image_popup/0,3662,s=25810&iid=23882,00.asp.

"From Hong Kong to Taiwan, Brussells and New York, TradeCard coordinates sales and service activities with our partners and our staff around the globe," said Brad Scheller, head of sales and marketing at TradeCard, the leading provider in the fast emerging Financial Supply Chain marketplace. "Our clients are expecting us to perform 24x7, and we need a CRM solution that can keep up with us - we can't afford downtime. Salesforce.com is extremely reliable, and its performance record is impeccable. We know that we can count on salesforce.com to be available anytime we need it."

According to the May 12, 2003 review, "Salesforce.com, a finalist in this year's Excellence Awards program, is among the most complete CRM packages we've tested and is especially well-thought-out for the hosted space. Salesforce.com turned in a best-of-class performance in a benchmark that Keynote System, Inc. ran for us and had 100% uptime during the testing phase - the only ASP we tested that did."

"Salesforce.com reliably delivers success, not software, to thousands of customers worldwide," said Marc Benioff, chairman and CEO of salesforce.com. "Our profitability is grounded in providing the best application utility on the market, one that customers can always depend on to meet their own needs and requirements."

Salesforce.com's utility model delivers robust CRM technology on a pay-as-you-go basis for immediate success. The world's most successful application utility, salesforce.com currently has more than 6,400 customers and 87,000 users worldwide, including global leaders such as AOL, Le Meridien and Quantum.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.