Salesforce.com Reaches 100,000 Subscribers Milestone

More than 7,400 customers worldwide now rely on salesforce.com for CRM Needs

SAN FRANCISCO, Calif. - September 22, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that more than 100,000 subscribers worldwide now use the innovative on-demand service to manage their customer information without the cost and risk of software. Less than four years old, salesforce.com provides full on-demand customer relationship management (CRM) functionality to more than 7,400 companies, and recently announced that SunGard (NYSE: SDS) will standardize over 1,000 users worldwide on salesforce.com S3 in the next year.

The company also reported that it gained a larger number of subscribers in the past quarter than in any previous quarter, signing deals with large enterprise such as DoubleClick (NASDAQ: DCLK) and Analog Devices (NYSE: ADI). Salesforce.com provides a complete CRM ecosystem to support each subscriber, including the salesforce.com S3 product line, the sforce client/service application platform and a world-class partner network that includes BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), PriceWaterhouse Coopers, Sun (NASDAQ: SUNW), and TIBCO (NASDAQ: TIBX).

"With customers in nearly 100 countries, we needed a truly global CRM solution to fully leverage our customer base," said Tim Wright, CIO of Geac, a global enterprise software company for Business Performance Management that recently signed a $500,000 global agreement with salesforce.com to automate over two hundred sales and marketing professionals. "We have now successfully consolidated a number of global CRM systems into salesforce.com S3 to provide on-demand access to customer data and critical functionality from any location in the world."

"The growth of the hosted market has accelerated with increasing adoption of on-demand solutions by large companies," said Sheryl Kingstone, program manager for CRM strategies at The Yankee Group. "Salesforce.com has established itself as clear leader by offering low total cost of ownership, low risk and powerful functionality. With the 100,000-subscriber milestone and recent large deployments, salesforce.com furthers its leadership and reinforces its credibility in the enterprise CRM marketplace."

"More than 100,000 subscribers - Fortune 500 to small business users in every category - have chosen our software-as-service model," said Marc Benioff, chairman and CEO of salesforce.com. "Our growth is a direct result of organizations seeking the dramatic success their peers have realized from software-as-service. Our success is directly tied to the success of each of these subscribers, and we are focused on providing the absolute best technology and functionality available."

Salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application platform, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.