Carter Busse of salesforce.com Receives President Bush's Volunteer Service Award Given by the USA Freedom Corps

Salesforce.com employee receives presidential award at Business Strengthening America's (BSA) Northern California launch event

SAN FRANCISCO, Calif. - October 14, 2003 - Salesforce.com®, the world leader in software-as-service, today announced that senior information systems manager Carter Busse received President George W. Bush's Volunteer Service Award, given by the USA Freedom Corps. As a champion of salesforce.com's commitment to giving 1% of employee time - six days per year - back to the community, Busse gave more than 100 hours in the past year to organizations in need of his service and nearly 200 hours in the past two years since salesforce.com formally established its service program. Busse's leadership at the company and in the community is a prime example of salesforce.com's contribution of 3,500 volunteer hours through 400 employees within the last year.

"It is quite an honor to be recognized by the President for servicing the Bay Area community that has given me so much," said Carter Busse, Senior Information Systems Manager at salesforce.com. "I truly enjoy the volunteer work I do and am glad to serve as an inspiration to others not only here at salesforce.com, but in the community at large. As well, I am proud to work for a company that encourages volunteerism and community service."

As a senior IT professional for the company, Busse uses his valuable skills to help fix equipment, set up networking systems and teach classes at salesforce.com-supported Community Technology Centers throughout San Francisco. For a year, he went to the Community Beacon Center in Chinatown every Monday to revamp their technology systems, troubleshoot problems and transfer knowledge to teachers and students alike. After the systems at the Chinatown Center were up and running, he spent time over the next six months setting up a new salesforce.com computer center at a home for abused and neglected youth. Busse serves on the Steering Committee for the Foundation, working as an advocate for volunteer events and advising on grants given through the Foundation. He is also a San Francisco School Volunteer, spending a few hours each month reading with kids through the "I'm all Ears" program, leading career training at youth orientations at the office and taking urban students on mountain bike-rides through Trips For Kids. For his dedication, he was recognized as the salesforce.com 2002 Volunteer of the Year.

Earlier this year, President Bush celebrated the first anniversary of the USA Freedom Corps, his initiative to engage all Americans in service to their neighbors and their nation. Busse is the second salesforce.com employee to be honored through this initiative, following the President's in-person recognition of Steve Houck, vice president of finance at salesforce.com, in May 2003.

"Carter is a great example of the salesforce.com culture that encourages giving back to the communities in which we earn our success," said Marc Benioff, Chairman and CEO of salesforce.com and founder of the salesforce.com/foundation. "The Foundation was established to allow our staff time to be of greater service to the community. Employees like Carter, who have an inherent commitment to changing the world in a positive way, are encouraged and empowered to do this at salesforce.com and we are incredibly proud of all that he has done for the community."

Salesforce.com is a founding member of the Northern California chapter of the BSA initiative. BSA is a response to President Bush's call to service through the USA Freedom Corps in which he asked every American to give at least two years over the course of their lives in service to others. More than 150 business leaders, including executives from Business for Social Responsibility, Citigroup (NYSE: C), Deloitte, and McKesson Corporation (NYSE: MCK) attended the BSA of Northern California launch this past Wednesday, adding to the more than 600 companies and 3.9 million employees nationwide which aim to effect change in corporate practices and policies to support expanded volunteer service. John Bridgeland, director of the White House's USA Freedom Corps, presented the President's Volunteer Service Award honoring Busse, as well as employee volunteers from Citibank West and McKesson for fostering a culture of service, citizenship and responsibility.

Salesforce.com has relentlessly focused on integrating business with the community since the company's 1999 inception. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, salesforce.com ensures that as the business grows so does its contribution to the community. As salesforce.com continues its rapid growth and profitable operations with over 7,800 customers worldwide, its integrated business model, especially the volunteer program, is a fundamental part of building a culture of dedication and service.

About salesforce.com/foundation

Salesforce.com/foundation is the leader in integrating philanthropy and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, the Foundation is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology for youth in underserved communities both domestically and abroad. The Foundation works with other corporations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. Since July 2000, the Foundation has opened over 41 Community Technology Centers across the globe serving 30,000 youth and other community members; has provided 7,000 hours of service to the community through salesforce.com's 400 employee volunteers; and offers the salesforce.com award winning online customer relationship management application to more than 100 qualified nonprofits globally saving them hundreds of thousands of dollars every year. More information is available at www.salesforce.com/foundation.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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