Selected by Fortune 500 Companies for Enterprise-wide On-Demand CRM Implementations chosen for the four largest multi-thousand-user enterprise-wide announced deployments of on-demand CRM

NEW YORK - July 21, 2004 - (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that has been chosen for enterprise-wide on-demand CRM deployments at Automatic Data Processing, Inc. (NYSE: ADP) and Corporate Express, Inc., a Buhrmann company (NYSE: BUH). Both companies have already begun implementation of for what is expected to be multi-thousand-user deployments. Together with SunTrust Banks and SunGard, both previously announced implementations of approximately 2,000 and 1,000 subscribers respectively, these four implementations represent the largest deployments of on-demand CRM announced to date.

"After an initial trial of, we found that the teams using were able to increase their productivity," said Mark Newhall, vice president, customer care and quality systems, Corporate Express. " immediately became a key part of our Integrated Sales Team initiative, one of our strategic projects this year. We look forward to continuing our rollout of to our sales and customer care teams across our 33 divisions for a total of 3,000 subscribers on"

In both cases, was first successfully evaluated in a corporate division or geography, and then expanded into an enterprise-wide, global rollout:

» In the fall of 2003 began a pilot of in its Major Accounts division. Based on the success of the pilot, ADP subsequently expanded its deployment to other Employer Services businesses and its Claims Services division, with plans to expand globally within the next two years.

» Corporate Express, one of the world's largest business-to-business suppliers of office and computer products and services, evaluated over the last year to support its strategic accounts team. With the success that Corporate Express experienced with its current 2,000 subscriber deployment, the company plans to roll out to an additional 1,000 subscribers as the backbone of its integrated sales and customer care initiative.

Both enterprise-wide implementations represent multi-phased rollouts, and revenue is recognized as the service is actually delivered.

"We are thrilled to be chosen by these leading Fortune 500 companies for their enterprise-wide deployments of customer relationship management on-demand," said Marc Benioff, chairman and CEO, " has now been chosen for the four largest multi-thousand-user, enterprise-wide deployments of on-demand CRM ever announced. We look forward to working with these new customers to expand their implementations of to share and manage all their customer information enterprise-wide."

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