Salesforce.com Recognized for Enterprise, Midmarket, and SMB CRM in CRM Magazine's Market Leaders Awards

Salesforce.com is the only company to achieve market leadership across all three categories as companies of all sizes continue to embrace salesforce.com for CRM success

SAN FRANCISCO, Calif. - September 3, 2004 - Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that the company has been recognized by CRM Magazine as a top vendor in all three market segments. Salesforce.com is the only company to be cited across the three 2004 Market Leaders awards categories, for Enterprise Suite CRM, Midmarket Suite CRM and SMB Suite CRM.

As of July 31, 2004, approximately 11,100 companies and 168,000 individual subscribers rely on salesforce.com's award-winning service to manage complex customer information. By providing these companies of all sizes, in all industries, and in all parts of the world with integrated, scalable and completely customizable state-of-the-art features, salesforce.com has democratized CRM success.

The CRM Market Leaders awards recognize the top five vendors in eight categories based on a combination of weighted criteria, including revenues and revenue growth, market share, reputation for customer satisfaction, and depth of functionality. The award is part of the magazine's 2004 CRM Leader Awards that recognize superior performance in three areas: ROI excellence in customer companies, individual achievement, and vendor leadership. The full story, available at in the September 2004 issue of CRM Magazine, also covers salesforce.com CEO and chairman Marc Benioff's receipt of the Influential Leader award for the third consecutive year. [See press release titled: "Salesforce.com CEO Marc Benioff Named 'Influential Leader' by CRM Magazine for Third Year Running."]

"Salesforce.com is helping to make on-demand CRM palatable to the enterprise space - and is forcing its enterprise rivals to reinvent their hosted and on-demand offerings and pricing," said CRM magazine Editor-in-Chief Ginger Conlon. "It shows strong growth and receives high marks for user satisfaction in the midmarket, and has attracted a substantial small business following with simple pricing plans and an implicit promise to make CRM easier and more successful."

"Salesforce.com is completely focused on bring CRM success to each and every one of our customers," said salesforce.com chairman and CEO Marc Benioff. "This commitment, more than any other single factor, is responsible for our growth and momentum across all market segments as companies of all sizes embrace salesforce.com's on-demand CRM to experience their own success."

Salesforce.com's commitment to customer success has inspired a suite of products that have been met with unparalleled acceptance in the marketplace. In July 2004, salesforce.com released its 16th generation Summer '04 service, which introduced Enterprise Edition 2.0 for enterprise-wide, multi-thousand user deployments. Salesforce.com has been selected for all five of the largest deployments of on-demand CRM announced to date, including multi-thousand user commitments at ADP (NYSE: ADP); Corporate Express, a Buhrman company (NYSE: BUH), SunGard and SunTrust Banks.

Salesforce.com won the Codie Award for Best CRM Solution for the past three years and was a recipient of Gartner CRM Excellence Awards in 2003. Aberdeen Group honored salesforce.com with three consecutive Top 10 CRM Implementation awards from 2001-2003. InfoWorld named salesforce.com a 2004 Technology of the Year, as well as Best Hosted Application. Most recently, a salesforce.com product earned the PC Magazine's Editor's Choice award for the third time.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.