Schneider Electric Expands Use of Salesforce to Power its ‘Life Is On’ Customer Experience and IoT Vision for Managing Energy Efficiency
Global specialist in energy management and automation embraces the Salesforce Customer Success Platform
Salesforce connects Schneider Electric’s millions of customers with its millions of connected things, ensuring ‘Life Is On’ everywhere, for everyone, at every moment
Expanded implementation drives unprecedented customer value through data-driven ‘Innovation At Every Level’
SAN FRANCISCO—Sept. 21, 2016—Salesforce (NYSE:CRM), the Customer Success Platform and world's #1 CRM company, today announced that Schneider Electric -- a Fortune 500 global specialist in energy management and automation -- is expanding its use of the Salesforce Customer Success Platform to empower its employees worldwide to connect with their customers in entirely new ways. In addition, the company is leveraging Salesforce to drive its Internet of Things (IoT) vision and help customers manage their energy use more efficiently.
Schneider Electric, most recently ranked by Fortune magazine among the top 25 companies that change the world, started using Salesforce Sales Cloud five years ago to transform its sales force with 360-degree views of its customers. The company has since expanded its use of Salesforce significantly. All of the company’s call centers now run on Salesforce Service Cloud, and the company’s partner program is now powered by Salesforce Community Cloud and Salesforce Identity.
Driving Innovation At Every Level
Schneider Electric’s ‘Innovation At Every Level’ strategy creates connected technologies that reshape industries, transform cities and enrich lives. The global company is leveraging Salesforce to push forward its vision of connecting millions of energy and automation objects around the world with its millions of customers. Objects can include anything -- from cars, planes and trains; to smart home devices such as lights, digital circuit breakers, switches and blinds; to industrial connected products such as sensors, drives, smart machines, thermostats, HVAC systems and motors.
For example, Schneider Electric is helping customers tackle energy efficiency in buildings and plants with predictive maintenance and Edge Control capabilities. Using analytics from its connected objects -- together with data in their Salesforce instance -- the company can deliver more powerful customer services, including automated planning and scheduling, so that customers can proactively prevent issues from arising.
Comments on the News
“We believe that all products should be connectable and that we should be able to use the information generated by every one of our products to serve our customers better,” said Hervé Coureil, CIO at Schneider Electric. “With the convergence of IoT, big data, analytics and artificial intelligence, there’s a huge opportunity for us to close the loop between products, the information they’re generating and customer processes -- and we see the Salesforce Customer Success Platform as the connective tissue that will allow us to bring this all together. This data-driven customer experience fuels our vision for everyone on our planet to have access to safe, reliable, efficient and sustainable energy.”
“In today’s customer-driven world, businesses can no longer simply react to customer needs; they must be able to proactively engage and predict their needs,” said Keith Block, vice chairman, president and COO at Salesforce. “With Salesforce, Schneider Electric is able to harness IoT, big data, analytics and artificial intelligence on one platform to get smarter and more predictive about its business and customers. This is truly a game-changer for Schneider Electric, and we’re proud to be a part of their journey.”
About Schneider Electric
Schneider Electric is the global specialist in energy management and automation. With revenues of €27 billion in FY2015, our 160,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies will reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.
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