Professional Edition

Basic service and support
for any size team

$65
/user/month*
(Billed annually)
 
  • Case management
  • Auto-suggested solutions
  • Web & email capture
  • Case auto-assignment & escalation
  • Computer telephony integration (CTI)
  • Reports & analytics
  • Customizable dashboards
  • Content library
  • Email integration
  • Mobile access
  • Sales features such as opportunities & customizable forecasting
Most popular

Enterprise Edition

Extend service to the Web with customization and integration

$135
/user/month*
(Billed annually)
 
Includes all Professional Edition features plus:
  • Service Cloud Console
  • Knowledge base**
  • Workflow & approvals
  • Web self-service portal**
  • Ideas & Answers communities
  • Service contracts & entitlements
  • Field service management **
  • Visual workflow
  • Call scripting
  • Facebook integration***
  • Twitter integration***
  • Case team collaboration
  • Integration via Web Services API
  • Developer sandbox
  • Offline access
  • Enterprise analytics
  • Web chat**

Unlimited Edition

Premier+ Success Plan optimizes your Service Cloud app for your business

$260
/user/month*
(Billed annually)
 
Includes all Enterprise Edition features plus:
  • Unlimited customizations
  • Unlimited custom apps
  • Unlimited access to 100+ administration services
  • Unlimited access to Premier online training catalog
  • Assigned Success Resource†
  • Mobile customization & administration
  • Increased storage limits ‡
  • Multiple sandboxes
  • 24x7 toll-free support
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