Remedyforce

 

The leading ITIL-compliant IT help desk—now in the cloud

IT support has never faced greater challenges. Today, your help desk serves more users on more platforms, networks, and devices—and fields more complex queries—than ever before. Yesterday’s lumbering, homegrown “ticket and track it” systems can’t handle the job. Especially with IT under pressure to trim operational and support costs and shift resources toward strategic initiatives that accelerate the business.

Incident & Problem Management

Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.

incidentmanagement
 

Change Management

Avoid disruptions to the business with an integrated change management schedule and process.

remedyforce
 

Service Level Management

Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.

servicecatalog
 

Configuration Management (CMDB)

Speed root cause analysis visually through the Configuration Item Explorer.

Configuration Management (CMDB)
 

ITIL-based Best Practices

Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.

ITIL
 

Self-service Portal

Leverage self service to deflect calls, empower end users, and improve customer satisfaction.

selfserviceportal
 

Mobile Access

Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.

Mobile Access
 

Chatter

Proactive team collaboration through Salesforce.com’s social media tool.

Chatter