IT support has never faced greater challenges. Today, your help desk serves more users on more platforms, networks, and devices—and fields more complex queries—than ever before. Yesterday’s lumbering, homegrown “ticket and track it” systems can’t handle the job. Especially with IT under pressure to trim operational and support costs and shift resources toward strategic initiatives that accelerate the business.
In this do-more-with-less environment, a growing number of companies are opting to run their help desk in the cloud—with Remedyforce, the joint solution from BMC, the leader in IT management, and salesforce.com, the leader in enterprise cloud computing. ITIL-compliant Remedyforce is proven to boost help desk productivity, increase user satisfaction, and lower your costs.