Native integration with Service Cloud means you can instantly populate dashboards with relevant service data and embed them in the Lightning Service Console so your agents can make more informed decisions. Get up and running right away for quicker ROI, and enjoy the speed, scale, and security you already count on from Salesforce.
Now service managers can see critical KPIs like CSAT, average handle time, and first call resolution in one place — so they can coach the best team and enhance channel optimization. Service agents get a 360-degree customer view to ensure smarter service and peer benchmarking so they can measure their efforts.
With Service Wave, agents and managers can open and close cases from the point of insight, and do it on any device — without shifting between disconnected analytics tools. So they can quickly create tasks, update records, and collaborate for faster resolutions and happier customers.
The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.