The power of knowledge is often underestimated. If you can enable your service agents with the right answers at the right time, they can solve customer issues faster, increasing their productivity.
Retailers are using Service Cloud to provide personal, seamless, and differentiated customer service across mobile, social, online, and in-store experiences. This improves customer satisfaction, loyalty, and advocacy.
The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.