Reports and Whitepapers

Magic Quadrant for the CRM Customer Engagement Center



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Magic Quadrant for the CRM Customer Engagement Center

The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.


Using the Internet of Things to Deliver Effortless Customer Service

In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.


The Five Imperatives To Delivering Great Customer Service

Companies know that good customer experiences are important: 60% of companies aim to differentiate themselves based on the experiences that they deliver.1 Yet many companies today are battling the ongoing economic pressures of a slow recovery after a prolonged global recession. Most companies balance the cost of doing business with customer satisfaction.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


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