Go faster with your Salesforce implementation.

Salesforce Accelerators offer Premier Success customers a fast path to results with targeted engagements that solve specific business challenges.


Introducing Salesforce Accelerators

Your business is unique, and so are your challenges. Introducing Salesforce Accelerators: Packaged services delivered by dedicated specialists to help you get the most out of your Salesforce investment. Our Accelerators are designed to solve key business challenges.

  • Reduce costs.

    Benefit from increased efficiency of your Salesforce implementation.

  • Increase revenue.

    Grow your top line by realizing the full potential of your Salesforce investment.

  • Minimize operating costs.

    Run your Salesforce implementation more efficiently.

  • Gain business insights.

    Get data-driven customer insights to inform your business decisions.

  • Achieve faster ROI.

    Minimize deployment costs and become operational faster.

  • Premier Points: The Accelerator Currency

    We’re introducing an innovative, simplified way for customers to take advantage of Premier Success and solve key business challenges — fast. Premier Points are the new currency used to redeem Accelerators. Points are exchanged for Accelerators in increments of 5, 10, and 20 points, based on the length and complexity of the engagement. For example, 5-point Accelerators can often be completed remotely in just a few hours, while 20-point Accelerators are longer engagements.

    Call your account executive for details on your Premier Points balance, and to discuss which Accelerators are right for your business. For Marketing Cloud customers with Premier and Premier+ Success Plans, Accelerators are already included with your plan — please contact your Salesforce representative to get started.


Accelerators by Cloud

Targeted engagements, delivered by elite specialists, help you get faster results from your Salesforce implementation.

  • Sales Cloud Accelerators

    Prevent Duplicate Records: Minimize operating costs.

    Don’t let duplicate records spoil your data. Duplicates waste valuable time and compromise overall data quality. With the help of our experts, you’ll learn to activate and configure Duplicate Management to prevent redundancies before they happen.


    Quick Start: Salesforce Skills Functionality: Reduce costs.

    Quickly discover your in-house product experts to close deals faster. Our Work.com specialists will help you develop your skills program, configure skills, and launch to your sales team to help them easily identify the right experts to help close complex deals and improve team selling.


    Outlook for Sales Cloud: Minimize operating costs.

    Gain better visibility into the true status of deals in progress by syncing key data points between Outlook and Sales Cloud. With this Accelerator, you get dedicated consultation time with a Salesforce specialist who will help you sync key data points to close the gap between correspondence and sales activities.


    Data.com Data Quality Assessment: Increase revenue, gain business insights.

    Deliver the best possible leads for your business with clean, enriched data. Salesforce specialists will provide best practices and work with you to assess and improve the quality of your data.


    Data.com Market Segmentation Dashboards: Increase revenue, gain business insights.

    Improve pipeline visibility to better align your sales and marketing teams. Our specialists will work with you to build data-driven reports and dashboards that help you plan territories and allocate resources for more focused sales and marketing efforts.


    Sales Cloud Console Design: Increase revenue.

    Empower your sales team by giving everyone relevant information in a single view. A Salesforce specialist will work with you to design an interface that delivers just what they need, in a single, consolidated view.


    Sales Cloud Dashboard: Increase revenue, gain business insights.

    Leverage our team of experts to quickly create a killer dashboard that allows for real-time decision-making, increased pipeline, and accelerated sales cycles.


    Sales Cloud Marketing Dashboard: Increase revenue.

    Extract greater insights from your marketing data. Track your most important KPIs with a dashboard that helps generate better-qualified marketing leads and monitors campaign ROI.


    Work.com Custom Recognition Badge: Increase revenue.

    Inspire your entire sales organization. Our specialists will provide recommendations for creating a recognition program that helps celebrate success, reinforce winning behavior, and strengthen team culture.


  • Community Cloud Accelerators

    Customer Community Quickstart: Achieve faster ROI.

    Create an engaging, branded community experience for your customers by utilizing the Community Designer, with expert help from our specialists.


    Chatter Adoption for Employees: Achieve faster ROI.

    Drive increased collaboration across your organization. Salesforce specialists will help you configure Chatter so that it works best for you, connecting employees with the files, data, and experts they need to work more effectively.


    Chatter for Sales Managers: Increase revenue.

    Make selling a team sport. Our team of specialists will equip sales managers and their teams with best practices on how to use Chatter to close deals faster.


    Chatter for Small Business: Achieve faster ROI, minimize operating costs.

    Transform your small business with powerful collaboration. Our Chatter specialists provide expert coaching and best practices to optimally plan, configure, launch, and drive Chatter adoption.


  • Analytics Cloud Accelerators

    Getting Data into Wave Analytics: Minimize operating costs.

    Bring clean data from external sources into Wave Analytics with ease. Starting with the right information is key to leveraging the Wave platform’s capabilities. This Accelerator helps you develop a strategy to easily combine Salesforce and external data to ensure the quality and accuracy of your reports.


    Wave Analytics Starter Kit: Gain business insights.

    Unlock the full potential of Analytics Cloud to gain deeper insights into your business. This accelerator provides you with a custom dashboard prototype and a Wave expert who will help guide you through the initial setup and start implementing best practices for your specific use case.



  • Service Cloud Accelerators

    Service Cloud Case Assignment Design: Minimize operating costs.

    Resolve cases quickly and smoothly by putting the right agents on the right cases. You’ll learn to set up case assignment rules with our Service Cloud specialists, to make sure customers are routed to the right agents for the most effective and timely resolution.


    Service Cloud Case Escalation Management: Achieve faster ROI.

    Keep customers happy with accelerated response times. Service Cloud experts will help set up automated case escalation processes that allow you to speed up your ability to address customer issues in the right way, at the right time.


    Case Feed for Console: Reduce costs, achieve faster ROI.

    Boost agent productivity and increase customer satisfaction. Our Service Cloud experts will help configure Salesforce Console so your agents can update case records more efficiently and find historical records more quickly.


    Salesforce CTI Assessment: Achieve faster ROI, reduce costs.

    Start connecting computer telephony integration (CTI) to your Salesforce solution. Our specialists will assess your telephony architecture, guide you through all the steps to launch CTI, and provide best practice recommendations and use-case reviews.


    Service Cloud Console Design: Reduce costs.

    Our specialists will help create a customized Service Cloud console interface, so your agents can quickly access key data and case resolution tools.


    Service Cloud Dashboard: Reduce costs, gain business insights.

    Get real-time visibility into customer service KPIs. Salesforce specialists will help you design a dashboard that’s completely customized to your business and built around your desired metrics.


    Service Cloud Macro Design: Reduce costs.

    Slash case resolution times with macros. Our experts will help define macros that enable agents to streamline repetitive tasks and minimize data entry errors.


  • Marketing Cloud Accelerators

    Social Listening and Analyze Configuration: Gain business insights.

    Keep tabs on your brand’s presence on social channels. With the help of our specialists, you’ll learn to set up and configure Marketing Cloud Social Studio to listen, get insights, and take decisive action to drive the effectiveness of your campaigns.


    Standard Tracking Extracts Configuration: Achieve faster ROI.

    Put your marketing insights into overdrive. Marketing Cloud experts will help you configure, automate, and output tracking data — from emails sent, to opens, clicks, bounces, and more — to give you the answers you need for more effective campaigns.


    Triggered Email for SOAP API: Increase revenue, minimize operating costs.

    Automate email responses for high-volume customer activities. From transaction receipts to password resets, triggered emails help save time, manual effort, and money. Salesforce experts will provide detailed guidance and help define the right criteria for triggering emails using the SOAP API.


    Data Import Configuration and Automation: Minimize operating costs.

    Get new data into Marketing Cloud to drive your campaigns. Our specialists will implement and automate a data import so that you have a foundation from which to create additional imports on your own.


    Email Segmentation Configuration and Automation: Achieve faster ROI.

    Deliver more personalized and targeted email campaigns. Our specialists will configure and automate an email campaign based on a new or existing subscriber segmentation specific to your business needs.


    Journey Builder Base: Increase revenue.

    Connect customers and prospects to the right content, at the right time. Our experts will help you configure personalized customer journeys that elevate experiences, increase efficiency, and drive conversion rates.


    Reporting Configuration and Automation: Gain business insights.

    Work one-on-one with a Salesforce specialist to configure, automate, and deliver any one of our 25 Marketing Cloud reports.




Apps and Platform Accelerators

Informed by 16 years of customer success, these Accelerators deliver the outcomes your business demands, across multiple Salesforce products.

  • Configure Process Automation Using Salesforce Platform: Reduce costs.

    Free your teams to innovate by automating key business processes. Our specialists will help you evaluate, select, and enable the processes to take back the time wasted on manual business tasks — and use it to achieve results you want.


  • Salesforce1 Mobile User Experience Design: Achieve faster ROI, minimize operating costs.

    Unleash your team’s mobile potential on the Salesforce1 Mobile App — build an amazing user experience with the help of our experts.


  • Salesforce Integration Patterns Overview and Selection: Achieve faster ROI.

    Seamlessly integrate Salesforce with your enterprise systems. Get a comprehensive, expert-led overview of Salesforce’s integration capabilities, along with best practices and sample use cases to help you select an ideal integration pattern.


  • Introduction to Governance: Reduce costs, minimize operating costs.

    Develop a governance framework to more effectively manage your Salesforce solution. Our specialists will provide insights from thousands of successful deployments to help you draft a governance charter tailored to your business objectives.


  • Org Strategy: Achieve faster ROI, reduce costs.

    Create a Salesforce org strategy to minimize complexity and ensure scalability for your business. Our specialists will work with you to produce a high-level strategy and migration plan (if needed) based on your company’s culture and business drivers.


  • Design a Center of Excellence: Minimize operating costs.

    Together with our specialists, you’ll create 30-, 60-, or 90‑day implementation plans for a Salesforce Center of Excellence framework to address challenges such as minimizing risk, managing complexity, and aligning projects to strategic organizational goals.


  • Customer Master Data Harmonization: Reduce costs, increase revenue.

    Get more value out of your customer data. The right data management framework can make all the difference between a competitive advantage and missed opportunities. With this Accelerator, our specialists will help establish a framework that focuses on better managing customer data to maximize value across your entire enterprise architecture.



  • Salesforce Org Health: Minimize operating costs, achieve faster ROI.

    Keep your Salesforce implementation running at peak performance. Our specialists will check key areas for overall system health and provide an assessment of any issues found, along with recommendations for addressing them.


  • Salesforce1 Mobile App Design: Minimize operating costs.

    Run your business on your phone with a custom Salesforce1 Mobile App. Salesforce specialists will design a custom proof of concept for your app that will allow your team to be more productive while on the go.


  • Salesforce1 Mobile App Adoption: Achieve faster ROI.

    Increase your team’s usage of Salesforce, so they can get more done. Our proven methodology will show you the most effective ways to use the Salesforce1 Mobile App to extend your business, from outlining measurable goals to developing processes that drive companywide adoption.


  • Salesforce1 Mobile Visualforce Assessment: Achieve faster ROI.

    Give your mobile users the most intuitive experience on every screen. This Accelerator shows developers clever tips, tricks, and code-level recommendations for modifying Visualforce pages for the Salesforce1 Mobile App.


  • Salesforce Sandbox Design: Achieve faster ROI.

    Create a more efficient sandbox environment to support multiple development teams and a consistent release cadence for your Salesforce implementation.


  • Salesforce1 Mobile User Feedback Capture: Minimize operating costs, gain business insights.

    Gather valuable user feedback to help you build a better mobile user experience. Get the start you need to customize your own user feedback capture mechanism, including customer specific personalized recommendations from our specialists.


  • Salesforce Architecture Assessment: Minimize operating costs.

    Ensure maximum value from your overall architecture strategy. Our experts can quickly evaluate your Salesforce deployment and provide best-practice recommendations to improve your architecture, strategy, governance, and security.


Join our webinar.

This free webinar, “Introducing Salesforce Accelerators,” is the fastest way to get to know Accelerators. We’ll explain how to use Accelerators to achieve your business goals, and how to best engage with Salesforce specialists to get the results you want.


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