Data.com Success Plans

Choose from three plans to help your team find customers faster.

 

Standard Success Plan

The Standard Success Plan is provided to every Data.com customer and includes basic training to get started. Standard Success also includes access to a vibrant community of Data.com users and Web-based support to help solve technical issues.

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  • Getting Started training courses

    Use our “Getting Started” online course catalog to quickly learn all the basics to begin using Data.com.

  • Self-help library

    Access a broad library of knowledge articles and community resources to guide you through any situation.

  • Online support

    Submit support cases online to get help with any technical issues you encounter.

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Premier Success Plan

The Premier Success Plan includes enhanced success resources, training, and support to drive your team’s Data.com adoption and increase your ROI.

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  • Drive Data.com adoption and extract more value

    Connect with experts who can help you get the most out of Data.com’s powerful capabilities. We’ll get your team up to speed quickly with exclusive videos and provide strategic advice for using data-driven insights to solve business challenges. You also get access to Accelerators — personalized engagements, delivered by Salesforce experts, designed to help you achieve specific business improvements with Data.com.

  • Ensure fast problem resolution

    Our 24/7 customer support delivers fast, expert answers — from how-to questions on scheduling Data.com Clean, to any technical issues. Should critical issues arise, you’ll receive an initial response within one hour.

  • Get development support

    Build custom Data.com apps faster. Our most skilled technical resources will provide troubleshooting and code reviews, while our Developer Support team can also help you choose the right Data.com API.

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Premier+ Success Plan

The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve administrative and configuration tasks specific to Data.com.

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  • Extend your team with Administration Services

    Increase your admin capacity with access to more than 30 Data.com-specific Administration Services. These services include ensuring users have the correct permissions to use Clean or the right credits for Prospector, modifying Data.com reports and dashboards to surface data quality issues, and getting key leads routed to users faster by adding Data.com fields to workflows.

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Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.

Contact us

Or call 1-800-NO-SOFTWARE

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