Partner Support

 

Partner Success Plans

Maximize your Salesforce ROI. Accelerate customer adoption and increase productivity with Salesforce Partner Support Services. Find the plan that is right for your business.

 

Premier Services

Partner Standard Success Plan

Every salesforce.com partner automatically gets a Partner Standard Success Plan for online support and training. The plan provides:

  • Online assistance through knowledge articles and community resources
  • Online case submission
  • Standard 2-business-day response
  • Unlimited access to 100+ online training catalog

The Standard Success Plan is for partners that need basic support. If you require faster response, 24x7 support coverage, developer support, and a comprehensive training solution, enroll in the Partner Success Plan that’s right for you.

 

Partner Developer Support Plan

In addition to all the features of Partner Standard Success Plan, this plan provides:

  • Limited developer support to help troubleshoot and conduct code reviews to help you build apps on Force.com (max 20 cases)

The Partner Developer Support Plan is for partners that need direct access to our development support experts.


Learn more ›

 

 

Partner Premier Success

Our most successful partners take advantage of this Premier Success Plan to accelerate customer deployment and to increase productivity.
Learn more ›

Maximize ROI with success resources

Benefit from salesforce.com best practices and release planning programs to accelerate customer usage and adoption. Drive business value with an assigned success resource (based on a certain minimum annual fee) delivering personalized reviews and recommendations.

Ensure business continuity and minimize risk

Get support when you need it. Whether you have how-to questions, technical issues, or need developer support, we give you fast, expert answers:

  • Fast 1-hour initial response for critical issues
  • Priority access to our most skilled technical resources
  • Developer support to help troubleshoot and conduct code reviews to help you build apps on Force.com

Drive user adoption and business productivity

Quickly train your entire team on Salesforce. Help them acquire the expertise they need when they need it:

  • Unlimited access to 100+ online training courses for all roles
  • Training plans and role-based learning paths to guide you
  • Customizable training templates for you to customize and deliver in your preferred format

 

 

Partner Premier Success - Reseller

Our most successful partners take advantage of this Premier Success Plan to drive business growth and to provide better support to their customers by working jointly with salesforce.com. Learn more ›

Partner Premier Success Plan - Reseller includes all the benefits of Partner Premier Success Plan, plus:

  • Escalated support for end-customer technical issues

 

 

Become a salesforce.com partner.

Partner with the trusted leader in cloud computing and CRM.


Register now ›

Log a partner support case.
Receive technical support by logging a case through partner portal (registered partners only.)

Log a case here ›