Salesforce

Make customer service the point of attack.

Make customer service the point of attack.

Crossing the Chasm

We hope you are enjoying your complimentary copy of the
third edition of Crossing the Chasm.

CUSTOMER SERVICE IS RAPIDLY BECOMING A KEY DIFFERENTIATOR FOR BUSINESSES OF ANY SIZE, IN ANY INDUSTRY.

Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Make service the point of attack with Service Cloud, the world’s #1 customer service app.

On average, companies using Service Cloud experience:

  • 48% faster case resolution time;
  • a 47% Increase in agent productivity;
  • a 45% decrease in average handle time;
  • a 45% decrease in service/support costs;
  • a 45% increase in customer retention; and
  • a 45% increase in customer satisfaction*.

Join thousands of companies of all sizes worldwide and start providing top-tier customer care with Service Cloud. Fill out the form on this page to learn more and talk to your account manager, or call us at 1-800-667-6389.


*Source: Salesforce.com Customer Relationship Survey published in May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.

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