A New Era of Connected
Customer Service

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Customer service is evolving as customers are increasingly connected to one another, to their devices, and to more products than ever before. Learn how organizations of all sizes and across all industries are using Service Cloud and Desk.com to deliver in-context service everywhere, supercharge agent productivity, and provide smarter support in today’s hyper-connected world.

 
State of customer service

State of Customer Service

Download the 2015 State of Service report now to see the trends that are shaping the customer service industry.

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A Customer Service Minute

A Customer Service Minute

In this video series, learn the 3 steps to master mobile customer service and how companies can evolve.

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6 Essential Steps

6 Essential Steps

Download this e-book to learn the 6 essential steps to delivering a complete customer service experience.

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5 Important Questions

5 Important Questions

This e-book reveals 5 questions every customer service department should answer and how Wave can help.

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Get Ahead

Get Ahead

Can’t wait to succeed? Service Cloud Accelerators rev up your ability to deliver world-class customer service.

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Customer Community

Customer Community

Enable customers to help themselves and one another, so you can deliver smart support with fewer calls.

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