Federal Contact Center

The Salesforce Federal Contact Center is a secure, multi-channel enterprise application that puts the customer experience at the center of all agency services, knowledge, and experts. What results is a more streamlined intake process and effective mission execution.

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Federal Contact Center

The Salesforce Federal Contact Center is a secure, multi-channel enterprise application that puts the customer experience at the center of all agency services, knowledge, and experts. What results is a more streamlined intake process and effective mission execution.

GET THE DATASHEET See The Infographic

 

TRANSFORM MISSION DELIVERY

Foster deeper engagement.

Federal Agencies have an opportunity to deliver on mission more consistently by implementing a customer-centric contact center service model.

Improve service levels.

Develop comprehensive and intuitive systems of engagement for customers.

WATCH THE WEBINAR

Optimize mission activities.

Integrate collaborative functionality into business processes allowing employees to work together more efficiently.

Increase operational efficiency.

Boost productivity with a mobile-ready, agile, data-rich platform.

Improve service levels.

Develop comprehensive and intuitive systems of engagement for customers.

WATCH THE WEBINAR

Optimize mission activities.

Integrate collaborative functionality into business processes allowing employees to work together more efficiently.

Increase operational efficiency.

Boost productivity with a mobile-ready, agile, data-rich platform.

Government Cloud Wave for Contact Centers

Our FedRAMP approved data-intelligence extension empowers every Salesforce user to analyze patterns, develop granular insight, and deliver a better mission.

Government Cloud Wave for Contact Centers

Our FedRAMP approved data-intelligence extension empowers every Salesforce user to analyze patterns, develop granular insight, and deliver a better mission.

Industry Drivers

Government agencies are seeking to significantly improve their services due to challenges like shifting customer expectations, an increasingly frustrated workforce, and outdated technology. The good news is that to effectively address each challenge doesn’t necessarily require a long, costly rip-and-replace. They can often be handled via a simple shift in approach by implementing a system of engagement.

Growing Expectation Gap

Close the growing expectation gap.

The rapid evolution of technology has changed the way customers interact with service providers and we enable Federal agencies to respond to this shift in pragmatic and innovative ways.

Legacy System Limitations

Overcome legacy system limitations.

Our connected FedRAMP-certified platform eliminates disparate sets of premise-based applications that have limited data and functional integration.

Resource-Constrained Workforce

Empower a resource-constrained workforce.

Provide contact center agents the tools and actionable insight they need to deliver optimal customer experiences.

 

Industry Drivers

Government agencies are seeking to significantly improve their services due to challenges like shifting customer expectations, an increasingly frustrated workforce, and outdated technology. The good news is that to effectively address each challenge doesn’t necessarily require a long, costly rip-and-replace. They can often be handled via a simple shift in approach by implementing a system of engagement.

Growing Expectation Gap

Close the growing expectation gap.

The rapid evolution of technology has changed the way customers interact with service providers and we enable Federal agencies to respond to this shift in pragmatic and innovative ways.

Legacy System Limitations

Overcome legacy system limitations.

Our connected FedRAMP-certified platform eliminates disparate sets of premise-based applications that have limited data and functional integration

Resource-Constrained Workforce

Empower a resource-constrained workforce.

Provide contact center agents the tools and actionable insight they need to deliver optimal customer experiences.

 

Questions? Our reps have answers.

Every organization has its own unique challenges and opportunities. Salesforce creates unique solutions geared to your industry to help you take full advantage of social, mobile, cloud, and analytics. Transforming your organization starts here. Learn how.

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QUESTIONS? OUR REPS HAVE ANSWERS. 1-844-807-8829

Salesforce Customization

Questions? Our reps have answers.

Every organization has its own unique challenges and opportunities. So Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your organization. Learn how.

Questions? Our reps have answers. 1-844-807-8829

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