State Contact Center

The Salesforce State Contact Center solution is a secure, multi-channel enterprise platform built specifically for government. It increases agent productivity, improves customer experience, and lowers the cost of service delivery by bringing together all relevant information — from any source — into one connected experience.

State Contact Center

The Salesforce State Contact Center solution is a secure, multi-channel enterprise platform built specifically for government. It increases agent productivity, improves customer experience, and lowers the cost of service delivery by bringing together all relevant information — from any source — into one connected experience.

FASTER, SMARTER CUSTOMER SERVICE

Rethink citizen engagement.

In hopes to becoming a high–performing organization, one of the most difficult challenges for state contact centers is evolving from a transaction–centric business model to a citizen–centric business model — one that focuses on improving the citizen and agent experience.

 

Focus on citizen experiences.

State contact centers can evolve their systems and processes from the traditional transaction-centric business model to a citizen-centric business model to improve the end-to-end citizen experience.

WATCH THE WEBINAR

Revamp service delivery.

For a more productive agent experience, state contact centers can provide agents with a complete, 360-degree view of all current and past interactions with a customer — regardless of channel or timeframe.

Enhance team performance.

State contact centers can implement cloud-based solutions to enhance contact center performance and scalability.

FASTER, SMARTER CUSTOMER SERVICE

Rethink citizen engagement.

In hopes to becoming a high–performing organization, one of the most difficult challenges for state contact centers is evolving from a transaction–centric business model to a citizen–centric business model — one that focuses on improving the citizen and agent experience.

Focus on citizen experiences.

State contact centers can evolve their systems and processes from the traditional transaction-centric business model to a citizen-centric business model to improve the end-to-end citizen experience.

WATCH THE WEBINAR

Revamp service delivery.

For a more productive agent experience, state contact centers can provide agents with a complete, 360-degree view of all current and past interactions with a customer — regardless of channel or timeframe.

Enhance team performance.

State contact centers can implement cloud-based solutions to enhance contact center performance and scalability.

 

Government Cloud Wave for Contact Centers

Our FedRAMP approved data-intelligence extension empowers every Salesforce user to analyze patterns, develop granular insight, and better serve their community.

Government Cloud Wave for Contact Centers

Our FedRAMP approved data-intelligence extension empowers every Salesforce user to analyze patterns, develop granular insight, and better serve their community.

Understanding industry drivers.

In today’s world of changing demographics and increasing use of technology like smart phones, social media, and interactive websites, government agencies of all levels are facing challenges that are increasing at a rapid rate. Higher citizen expectations, increasing requests for service across channels, and the expectation to deliver more with older, disconnected systems and multiple knowledge sources—but on smaller budgets.

Resource-Constrained Workforce

Improve citizen experiences.

Based on private–sector technology advances, citizens are customers—and they have significantly increased their expectations regarding service delivery.

Resource-Constrained Workforce

Give agents a modern platform.

State Contact Centers are struggling with low-agent productivity and retention rates.

Resource-Constrained Workforce

Improve Contact Center process.

Many legacy State Contact Centers are built using a disparate set of premise-based applications that have limited data and functional integration.

 

Understanding industry drivers.

In today’s world of changing demographics and increasing use of technology like smart phones, social media, and interactive websites, government agencies of all levels are facing challenges that are increasing at a rapid rate. Higher citizen expectations, increasing requests for service across channels, and the expectation to deliver more with older, disconnected systems and multiple knowledge sources—but on smaller budgets.

 

Resource-Constrained Workforce

Improve citizen experiences.

Based on private–sector technology advances, citizens are customers—and they have significantly increased their expectations regarding service delivery.

 

Resource-Constrained Workforce

Give agents a modern platform.

State Contact Centers are struggling with low-agent productivity and retention rates.

 

Resource-Constrained Workforce

Improve Contact Center process.

Many legacy State Contact Centers are built using a disparate set of premise–based applications that have limited data and functional integration.

Questions? Our reps have answers.

Every organization has its own unique challenges and opportunities. Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your organization. Learn how.

CONTACT US

QUESTIONS? OUR REPS HAVE ANSWERS. 1-844-807-8829

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Questions? Our reps have answers.

Every organization has its own unique challenges and opportunities. So Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your organization. Learn how.

Questions? Our reps have answers. 1-844-807-8829

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