Salesforce.com has the largest market share in CRM apps in the world
Salesforce.com has the largest market share in CRM apps in the world

WHEN SALES AND SERVICE WORK TOGETHER, THE CUSTOMER WINS.

Customers today expect personalized, unified conversations across sales, service, and every other interaction with organization. And this is true whether the organization employs five people in a boutique shop, or 50,000 people spanning several business functions in multiple regions. When sales and service teams work together, they deliver a 360-degree view of the customer. In turn, customer satisfaction scores go up, showing how service directly contributes to sales, as the organization transforms into being a true customer company.

 

STANLEY BLACK & DECKER TRANSFORMS CUSTOMER ENGAGEMENT

See how organizations, like retailer Stanley Black & Decker, are connecting to the customer that lives behind every device, application, and interaction to build a 360-degree view, driving productivity and innovation through service.

 

SEE WHAT THE EXPERTS AT FORRESTER HAVE TO SAY.

Forrester Consulting's latest research explores the upward trend around Sales and Service SaaS solutions because of their ability to unlock agility and increase productivity, creating a consistent customer experience.

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SEE HOW OUR NEW PERFORMANCE EDITION CAN TRANSFORM YOUR BUSINESS.

Performance Edition is the newest edition of our CRM solution that unifies Sales Cloud and Service Cloud on one platform. Learn how our customer, Nexstara, pairs Sales and Service Cloud to reduce average case time and support twice the number of customers without any additional staff. Register now to view the webinar.

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